Loss Prevention Officer

Job Purpose:

The Loss Prevention Officer provides a dedicated internal Loss Prevention presence, helping to reduce shrink and other controllable losses while protecting company stock, cash, people and assets. This is a hands-on operational role combining visible Loss Prevention activity with CCTV/POS review, stock and process investigation, staff-search assurance, incident intelligence and practical coaching. The role reports directly to the Loss Prevention Manager and works closely with the relevant General Manager and local operational teams.

Benefits:

• Bonus – Earn up to 10% bonus on top of your salary
• 25 days holiday – Plus bank holidays, with the opportunity to buy or sell up to 5 days to suit your needs
• Up to 25% in store discounts
• Cash Plan – Claim back everyday health costs like dental, optical, and physio.
• Pension – We’ll top up your future with up to 3% monthly contribution to your pension pot.
• Life assurance – Protection for your loved ones with 2x your base salary in life cover, just in case.

Key Responsibilities:

Loss Prevention & Investigations

• Identify and respond to shrink, cash loss, stock discrepancies and emerging Loss Prevention risks.
• Review CCTV, POS, stock, incident and exception information to identify trends and support investigations.
• Investigate material stock variances and suspicious losses, gathering clear and objective evidence.
• Conduct or support targeted stock checks, high-risk product reviews and operational control audits.
• Conduct authorised staff searches, or quality-assure search activity, in line with Company policy and training.
• Review external theft and security incidents, identifying repeat products, locations, times and methods.
• Identify CCTV, access-control, stockroom and product-protection weaknesses and track agreed actions to closure.
• Maintain accurate investigation notes, reports and evidence while protecting confidentiality and data.

Operational Partnership

• Work closely with General Managers, Store Managers and operational teams to embed effective Loss Prevention routines.
• Provide practical Loss Prevention coaching and awareness to managers and colleagues.
• Maintain Loss Reduction Action Plans and provide concise weekly/monthly updates on risks, actions and trends.
• Support other operational locations when required, working with Head Office functions and authorised partners as appropriate.

Person Specification:

• Previous experience in Loss Prevention, retail security, investigations, stock control, retail operations or a closely related environment.
• Confident investigating incidents and discrepancies, reviewing evidence and producing clear written findings.
• Good understanding of stock loss, inventory accuracy, till/POS risk and retail control principles.
• Comfortable using Microsoft Office and learning CCTV, incident, POS and stock systems.
• Strong communication skills with the confidence to challenge constructively and work with colleagues at all levels.
• High level of integrity, professionalism, discretion and sound judgement when handling sensitive information.
• Flexible approach to operational hours, including early, late and weekend periods when risk requires.
• Airport, travel-retail or multi-site experience and a relevant Loss Prevention/security/investigation qualification are desirable.

Physical requirements: The role involves periods of standing, walking and desk-based investigation/review activity.

Working environment: Airport and travel-retail environments including retail stores, food & beverage outlets, stockrooms, warehouses and offices.

Travel requirements: Willingness and ability to travel between operational locations by air, rail, ferry or car, including occasional overnight stays where required.

Accessing the airport:

A five-year working and personal reference, along with a Criminal Reference Check, will be required for this role as the store is airside in the departures lounge. This will be discussed in more detail at interview stage or please contact us if you have any questions regarding this.

Our values: Can you feel the HEAT?

Whatever role you deliver for Lagardère Travel Retail, part of your responsibility is to represent and uphold our company values everyday:

HONESTY – Working ethically | Fostering a culture of openness | Treating each other fairly | Being considerate

EXCELLENCE – Delivering first class customer service | Upholding high store standards | Showcasing prestigious brands

ACCOUNTABILITY – Knowing your role | Taking ownership | Delivering on our commitments to our partners, our customers, our suppliers, and each other

TEAM SPIRT – Working together as one team | Supporting each other | Being active partners in our wider communities

Our company:

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.

Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.

At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.