Safety & Security Operator-PT

Summary

Support the Mission of the Department of Emergency Services; to promote and assist in providing safety and security to Chester County citizens so they can work, live, and grow in a healthy and safe community.
The Safety and Security Operator is responsible for patrolling designated County facilities to prevent fire, theft, vandalism, illegal entry, and to protect the occupants of the facility. The Safety and Security Operator will identify and report incidents at County facilities, be responsible for the safety and security of County facilities, and tour the assigned facility to identify any irregularities, observe protection and fire control equipment, uphold order, and enforce regulations for the facility regarding the premises, personnel, and visitors. The Safety and Security Operator will screen, confiscate and remove any and all unauthorized items (such as weapons, cameras, recorders, and any other device capable of inflicting injury, capturing an image, or recording a sound) in the possession of an individual or being delivered into monitored facilities.

This position requires availability 24 hours a day, seven days a week, 365 days a year.
All Department of Emergency Services employees are essential personnel and may be required to work during non-business hours for extended periods of time. Essential employee duties may involve assignments within the Emergency Operations Center (EOC), deployment to a field location, or other duties as required during periods of emergencies or training/exercise. Emergency assignments may be performed under adverse conditions, continue for periods ranging from a few hours to several weeks, and may require travel.

Essential Duties

• Ensure the security, safety, and well-being of all personnel, visitors, and the premises.
• Provide excellent customer service.
• Adhere to all Standard Operating Procedures.
• Remain in compliance with local, state, and federal regulations.
• Immediately respond to emergencies to provide necessary assistance to employees and visitors.
• Protect the County’s assets relative to theft, assault, fire, and other safety issues.
• Observe the screens that transmit the views of persons and their belongings (weapons detection must be 100% at all times).
• Monitor surveillance, confiscate and remove all weapons being carried by individuals.
• Detect and confiscate all sound or image capturing devices.
• Maintain custody of and return all legally possessed confiscated items to the owners upon completion of their business.
• Confiscate illegal contraband and notify supervisory personnel upon discovery.
• Control visitors 100% at all times and handle any sensitive situations as they occur.
• Report and document all incidents, confrontation or confiscation, or hazardous situations.
• Respond to all alarms and on-site incidents.
• Provide necessary and appropriate access to local emergency services when required at posted facility.
• Conform to orders on a daily basis.
• Test detection equipment daily to ensure full operational condition and report problems immediately.
• Maintain a favorable image to the general public and county employees.
• Immediately assist the public and county employees.
• Perform other duties, tasks, and special projects, as required.

Qualifications/Preferred Skills, Knowledge & Experience

• High School Diploma or General Education Degree (GED).
• Must always exhibit professional, courteous, and tactful behavior.
• Customer service experience.
• All DES employees must successfully complete the following FEMA course within 6 months of hire:
  • IS100 – Introduction to the Incident Command System
  • IS200 – ICS for Single Resources and Initial Action Incidents
  • IS700– National Incident Management System, An Introduction
  • IS800 – National Response Framework, An Introduction
  • IS2200 – Basic Emergency Operations Center Functions
• Flexible and able to conform to directives issued by a supervisor.
• Strong verbal and written communication skills and the ability to listen carefully.
• Accurate and detail oriented with strong interpersonal skills.
• Able to use common sense understanding to carry out written or verbal instructions.
• Ability to handle and resolve recurring problems and follow protocols.
• Ability to work individually or as part of a team to achieve objectives
• Certified in First Aid and CPR (or ability to obtain within 3 months of hire).
• Ability to maintain confidentiality and handle stressful matters.
• Must pass a pre-employment drug screen test and background check.

Preferred Skills, Knowledge & Experience:

• Corrections or law enforcement background.
• Basic criminal and civil law knowledge and experience.
• One year or more of job-related experience.
• Background in security.
• Ability to use an X-ray scanner, metal detector, and other surveillance technology.

Additional Information

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

Computer Skills:
To perform this job successfully, an individual should have:

• Basic Office Suite Skills, (Word, Excel, PowerPoint, and Explorer)
• Basic OutLook skills (Email and Calendar)
• Basic knowledge of Payroll systems (Innova).

Physical Demands:
While performing the duties of this position, the employee is required to stand for long periods of time, walk, work with machinery, and talk or hear. At times the employee will need to sit; bend, twist or rotate at the waist; kneel, stoop, crouch, or squat; climb stairs; lift items weighing up to 50 pounds; push and carry items, walk to remote locations for security checks, check personnel and security on various floors, work with an uncommon level of noise; and taste or smell.
The special vision requirements for this position are:

• Close Vision (clear vision at 20 inches or less).
• Color Vision (ability to identify and distinguish colors) for X-ray monitors and weapon detection.
• Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point).
• Depth perception (three-dimensional vision ability to judge distances and spatial relationships).
• Ability to adjust the eye to bring an object into sharp focus.
• Ability to recognize and identify the audible and visual signals.
• Ability to hear alarms.

Work Environment:

• The noise level in the work environment is usually quiet but can be moderate to loud depending on the assignment. Work assignments can change rapidly.
• Will occasionally be exposed to outside weather and adverse weather conditions.
• Will work standing approximately 75% of the time.
• Will patrol their assigned area and walk the buildings during working hours.
• Will be exposed to sudden temperature changes due to the opening of doors.
• Will occasionally be required to work extended hours, nights, weekends, and holidays.
• Ability to attend meetings/trainings on site and off site (various hours).