Security Supervisor

Position Summary

The Security Supervisor is responsible for the overall management, coordination, and daily oversight of the security department at a Family Tier II Shelter and SRO residents. This role ensures a safe, respectful, and secure environment for families, children, staff, visitors, vendors, and the surrounding community. The Security Supervisor provides leadership to shift coordinators, security officers, and related safety staff while ensuring compliance with agency policies, shelter procedures, safety protocols, and applicable regulatory requirements by Homeward NYC and DHS.

Responsibilities

• Oversee the day-to-day operations of the security department, including post assignments, shift coverage, staff deployment, incident response, and daily security procedures.
• Supervise and evaluate shift coordinators and security staff to ensure consistent performance, professionalism, accountability, and adherence to shelter expectations.
• Develop, maintain, and monitor staff schedules to ensure appropriate coverage across all shifts, including evenings, overnights, weekends, holidays, and emergency coverage needs.
• Provide direct shift coverage when needed due to vacancies, callouts, emergencies, staff shortages, special events, or operational needs.
• Must be present and available during City and State audits (DHS, RSRI, OTDA, Coalition)
• Must maintain and oversee all FDNY Logbooks.
• Must be able to work flexible hours.
• Ensure all security posts are properly staffed, and that staff remain alert, visible, professional, and responsive throughout their assigned shifts.
• Ensure that regular rounds of the facility, including entrances, exits, stairwells, hallways, common areas, exterior perimeter, client areas, staff areas, storage areas, and other designated locations are conducted by staff.
• Monitor access control procedures, including sign-in/sign-out logs, visitor screening, package checks, vendor access, employee identification, and control of restricted areas.
• Respond promptly to incidents, emergencies, disturbances, conflicts, medical concerns, fire alarms, safety hazards, and other situations requiring security intervention.
• Use de-escalation, trauma-informed communication, and conflict-resolution techniques when interacting with families, children, senior residents, staff, and visitors.
• Ensure timely, accurate, and complete documentation of incident reports, security logs, fire safety logs, visitor logs, equipment logs, and shift summaries.
• Review security reports and logbook entries for accuracy, completeness, follow-up needs, and compliance with agency standards.
• Partner with social services, operations, maintenance, and program staff to address safety concerns and maintain an orderly shelter environment.
• Coordinate with emergency responders, program directors, agency leadership during emergencies or critical incidents, as directed.
• Support compliance with shelter safety plans, emergency procedures, fire safety requirements, mandated trainings, and applicable government or funder requirements.
• Maintain confidentiality and professionalism when handling sensitive clients, staff, and incident information.
• Provide orientation and ongoing training to all new and existing security department staff, including shift coordinators, security officers, and relief staff.
• Train staff on shelter rules, post orders, emergency procedures, access control, incident reporting, professional boundaries, confidentiality, mandated reporting expectations, and appropriate engagement with families and children.
• Ensure staff understand how to respond to fire alarms, evacuations, medical emergencies, behavioral incidents, missing-person concerns, unauthorized visitors, safety hazards, and other emergency situations.
• Maintain training records and monitor completion of required certifications, refresher courses, and agency-mandated training courses.
• Promote a security department culture that is professional, respectful, alert, trauma-informed, and focused on safety and dignity.
• Participate in recruitment, interviewing, selection, onboarding, and hiring recommendations for security department staff.
• Identify staffing needs and communicate vacancies, coverage gaps, performance concerns, and personnel issues to shelter leadership.
• Assist with maintaining personnel documentation related to training, certifications, attendance, performance, disciplinary action, and shift coverage.
• The Security Supervisor is responsible for monitoring, inspecting, documenting, and reporting concerns related to safety and security equipment, which may include fire alarm panels, fire extinguishers, emergency exits, exit signs, emergency lighting, radios, panic buttons, surveillance cameras, access control systems, metal detectors or visitor management logs, keys, lock boxes, flashlights, first aid kits.

Qualifications

• Associate degree required, bachelor’s degree preferred in criminal justice, public safety, security management, human services, social services, emergency management, or related field.
• Relevant supervisory experience in security, shelter operations, residential programs, public safety, emergency response, or a related setting may be considered in place of a degree, depending on agency requirements.
• Knowledge of security procedures, incident response, access control, fire safety practices, emergency preparedness, crisis intervention, and professional report writing.
• Knowledge of the CARES System.
• Ability to work effectively with families with children, individuals experiencing homelessness, and senior population of staff from multiple departments, community partners, and emergency responders.
• Must be able to work a flexible schedule and cover shifts as needed, including days, evenings, overnights, weekends, holidays, and mandatory coverage during
• Valid New York State Security Guard License required.
• FDNY F-80 Certificate of Fitness for Coordinator of Fire Safety and Alarm Systems in Homeless Shelters preferred or required based on site needs.
• FDNY F-02 Fire Guard for Shelters or other applicable fire safety certification preferred or required based on site needs.
• CPR, First Aid, AED, Narcan, crisis intervention, de-escalation, trauma-informed care, and shelter-specific security training preferred or required within the timeframe established by the agency.
• Must complete all required agency, funder, regulatory, and shelter-specific trainings, including any required refresher trainings.
• Ability to stand, walk, patrol, climb stairs, respond throughout the facility, and remain alert for extended periods.
• Ability to work in a 24-hour residential shelter environment serving families with children.
• Ability to respond to emergencies and safety concerns quickly and professionally.
• Ability to use radios, telephones, computers, cameras, logs, access systems, and other security-related equipment.
• Must maintain a professional appearance, dependable attendance, and respectful communication at all times.

Pay: $53,000.00 – $58,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Supervising: 1 year (Preferred)

License/Certification:

• F02 & F80 (Preferred)

Work Location: In person