Underwriting Team Lead

Do you enjoy helping people and solving problems? Are you looking for a workplace that values teamwork, growth, and exceptional customer care? American Freedom Insurance Company (AFIC) invites you to join our team! We’re expanding in Illinois, Indiana, Pennsylvania, Tennessee, and Texas. As an "A+" Superior-rated company by A.M. Best, we take pride in delivering industry-leading customer service in the nonstandard auto insurance market—and we’re looking for someone like you to help us continue driving forward!

What You’ll Do

As an Underwriting Team Lead, you’ll provide day-to-day guidance and support to the underwriting team while ensuring quality, efficiency, and exceptional service.

Key Responsibilities:

• Review work for accuracy and ensure underwriting guidelines are consistently followed

• Monitor workflows and help prioritize daily assignments to meet service levels
• Collaborate with management to improve processes and increase operational efficiency
• Communicate professionally with agents, internal departments, and leadership
• Perform quality control reviews and resolve underwriting issues
• Utilize Microsoft Excel to track production, analyze data, and prepare reports
• Maintain accurate records while demonstrating exceptional attention to detail

Requirements:

• Previous insurance underwriting experience preferred
• Previous leadership, supervisory, or team lead experience preferred
• Strong proficiency in Microsoft Excel
• Exceptional attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong analytical and problem-solving abilities
• High degree of professionalism, dependability, and accountability
• Bilingual Spanish/English preferred but not required.
• Bachelor’s degree preferred

Benefits: AFIC offers a competitive salary and a comprehensive benefits package to support you

• Competitive Salary: Rewarding your expertise and experience

• 
  Financial Security: 401K with up to a 6% company match
• 
  Health & Wellness: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
• 
  Growth/Stability: Over 12 consecutive years of profitable growth, confirmed by A+ Superior rating by A.M. Best
• 
  Work-Life Balance: Monday-Friday, 8 am-5 pm CST plus rotating Saturdays
• 
  Holidays: At Least 6 Paid Holidays
• 
  Paid Time Off (PTO): PTO that can be used for vacation, personal, or sick time
• 
  Personal Days: Separate personal days for sickness, family needs, appointments or personal matters
• 
  Employee Recognition: We celebrate work milestones to show appreciation for your contributions
• 
  Professional Growth: Paid training, state licensing reimbursement, and opportunities for advancement
• 
  Positive Culture: Enjoy our inclusive holiday events, employee referral bonuses, virtual team meetings, and more