Operational Supervisor

Operational Supervisor

Permanent Full-Time role
Location: Natural History Museum

Hours: 4 on 4 off shift pattern including days and nights.
Pay: £15.45 hourly rate

Join Our Team as an Operational Supervisor!

To work at the number 1 attraction in the UK, a world class visitor attraction and leading science research centre. Be part of a team that care for more than 80 million objects spanning billions of years and welcome more than millions of visitors annually. As part of a 24-hour shift team be responsible for actively monitoring and operating control room systems and radio transmissions to help in coordinating and directing security response to protect the Museum’s estate, including its collections and assets and maintaining a secure and safe environment for visitors, staff and contractors including high profile events.

About the Role:

As an Operational Supervisor you will be responsible for:

• To actively and positively supervise a team of security officers ensuring all duties are carried in accordance with procedures and policies and ensure compliance with legal, Company and contractual obligations always.
• To provide first-line Supervisory security response to incidents in public and ‘back of house’ areas and ensure an effective security response to alarm activations on the access control system, case alarms and perimeter activations.
• To actively check the Museum for H&S and Security issues and escalate accordingly and ensure that all faults are reported appropriately.

Why Join Us?

• Annual leave entitlement of 5.6 weeks.
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Cycle to Work scheme

What we are looking for:

Essential

• Deliver excellent customer service
• Basic IT Skills
• Demonstrate the ability to think and act quickly in emergencies or under pressure
• Have an ability to deliver succinct and clear verbal and written reports where necessary

Essential

• SIA Licence (DS & CCTV)
• First Aid at Work certificate

Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James’ commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.