Mobile Security Duty Manager

Join the UK’s leading Keyholding and Alarm Response team!

We’re looking to appoint an experienced Duty Manager to join our Mobile Security Operations team. This is a hands-on, leadership role at the heart of our service delivery, working closely with Mobile Security Officers and Team Leaders to ensure a professional, reliable and responsive service for our clients.

This role is ideal for a confident mobile security professional who thrives in fast-paced environments and enjoys taking ownership of operational performance across shifts.

Position: Duty Manager

Location: Canning Town / Basildon

Shift pattern: 12-hour rolling rota: 4on/4off, Day shifts: 06:30-18:30, Night shifts: 18:30-06:30 (Includes weekends and bank holidays)

Salary: £16.90 per hour

What we offer:

• You will be provided with a company vehicle, Fuel Card and mobile phone to use whilst on duty.
• Company-funded SIA course and licence renewals.
• Auto-enrolment into our pension scheme, EAP for 24/7 confidential advice and a voluntary health cash scheme starting at £1 per week.
• Personalised development plans and ongoing training such as advanced riding/driving trainings and more.
• Fast paced, adrenaline fuelled and exciting role, no two days are ever the same!

Your responsibilities will include (but not limited to):

• Lead and coordinate daily and nightly operations, ensuring efficient patrol deployment and alarm response.
• Plan workloads, manage resources and supervise officers to maintain service excellence.
• Carry out performance reviews, mentor staff and support training and development.
• Oversee key processes: key management, vehicle safety checks, compliance and staff welfare.
• Attend site visits, meetings, surveys and risk assessments.
• Undertake operational duties, including inspections, access requests, lock/unlocks and alarm call-outs.
• Handle calls, update records and maintain accurate operational databases.
• Promote a positive, professional and proactive team environment.

What we’re looking for:

• A proven background in mobile security operations (5 years preferred)
• A valid SIA Frontline Licence
• A full UK manual driving licence
• Strong leadership, communication and customer service skills
• Good IT skills (Microsoft Office)
• Physically fit – able to work on foot, from a vehicle or in an office.
• A professional, confident and well-presented approach
• The ability to work independently and remain proactive under pressure

Why join TKC?

At TKC, we value diversity and inclusivity. We’re committed to creating a workplace where everyone feels valued and can thrive. As part of our team, you’ll enjoy a supportive environment, opportunities for growth, and the chance to make a real difference.

We are keen to hear from candidates from a broad range of backgrounds and experiences and are excited about learning from you, as much as we know you can learn from us.