Hospitality Security Officer (Hotels & Theatres)

About the Role

Are you an elite Hospitality Security Officer ready to become an integral part of a growing business, surrounded by amazing people and opportunity.

FRG is actively seeking dedicated Hospitality Security Officers to become part of our team. With the aim of guaranteeing the safety and security of our premises and personnel. This position extends beyond just maintaining security; it’s about fostering a secure and inviting atmosphere

First Response Group is not just a workplace.

It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

If you are looking for a workplace that values innovation and excellence, FRG could be your next career move !

Job Opportunity

• Maintain a confident and professional security presence across hotel and theatre environments, ensuring guests, staff, performers and visitors feel safe, welcome and supported at all times.
• Manage entry points and access control, verifying credentials, monitoring guest flow and ensuring only authorised individuals access restricted areas.
• Conduct proactive internal and external patrols, identifying potential risks, safety hazards or suspicious behaviour before issues escalate.
• Support live events and performances by managing crowd movement, maintaining order and ensuring a smooth and safe guest experience during high traffic periods.
• Respond quickly and effectively to incidents, disturbances or emergencies, using sound judgement and calm decision-making under pressure.
• Deliver high-level customer service, assisting guests with directions, enquiries and support while maintaining security standards expected within premium hospitality venues.
• Complete accurate incident reporting and security documentation, ensuring all events, observations and actions are recorded clearly and professionally.
• Work collaboratively with venue management, staff teams and emergency services to uphold safety standards and ensure operational excellence across the venue.

Essential Skills

Requirements:

• Valid SIA Door Supervisor Licence (Essential)
• Previous experience in hospitality, hotels, theatres or event venues
• Strong communication and interpersonal skills
• Professional appearance and presentation
• Ability to remain calm, confident and decisive in high-pressure situations
• Strong awareness of customer service within security environments
• Flexibility to work including evenings, weekends and event days

What We Offer:

• Consistent Shifts
• Competitive Pay – £13.85 per hour with opportunities for additional shifts across other venues and events.
• Professional Development Opportunities – Access to ongoing training, skill development and potential progression
• Work in Unique Hospitality Environments – Gain experience across hotel and theatre settings, supporting live events, guests and hospitality operations.
• Supportive Team Culture – Be part of a professional and collaborative team where reliability, professionalism and strong performance are recognised and valued.