Security Guard- Concierge

Job Summary
We are seeking a professional, friendly, and reliable Security Concierge to join our team. Under the direction of the Site Supervisor. As a Security Concierge you will be responsible for supporting residents and guests by addressing inquiries, resolving concerns, and handling complaints in a courteous and efficient manner.

As the first point of contact for residents and guests, you’ll play a key role in creating a safe, welcoming environment while ensuring building policies and procedures are upheld.

Job Responsibilities:

· Provide excellent customer service while enforcing safety and security protocols

· Respond to incidents and emergencies promptly and effectively, including but not limited to fire alarms, medical situations, disturbances, and unauthorized access.

· Collaborate with law enforcement, emergency services, and site management when necessary.

· Notify proper authorities, Property Manager, and Pillar Management in emergency situations

· Enforce safety regulations at work site

· Enforce building rules and assist with noise complaints or parking violations.

· Review reports from guards for completeness and activity needing follow-up

· Provide written and oral reports to the Property Manager and Pillar management as needed.

· Investigate and/or report hazards and unusual or suspicious circumstances to the Property Manager and Pillar Management for correction or follow-up actions

· Operate security systems, including surveillance cameras, alarm panels, and communication devices.

· Maintain accurate logs of visitor check-ins, deliveries, and incident reports

· Ensure that documents are filed correctly (i.e., Party Room forms, Elevator forms…)

· Conduct regular patrols of assigned areas (interior and/or exterior).

· Monitor access control points and verify credentials of visitors, employees, and contractors.

· Follow site-specific post orders and company policies at all times.

· Maintain a professional demeanor and appearance.

Job Qualifications:

· Valid Security License

· Valid first aid or CPR certification

· Ability to build and maintain lasting relationships with customers

· High school diploma, GED, or equivalent

· Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required

· Ability to quickly pick up new product and service knowledge, and communicate that knowledge effectively to customers

· Excellent interpersonal, verbal, and written communication skill with telephone etiquettes

· Ability to remain calm and composed under pressure.

· Skilled at identifying critical issues quickly and accurately, and implementing SOP solutions

· Proficiency with Microsoft Office applications..

· Police Foundations / Law Enforcement diploma is an asset

· Prior experience in security, concierge, or customer service (residential preferred)

Benefits:

· Paid training and uniform provided

· Opportunities for advancement

· Friendly team and supportive management

· Safe and clean work environment

· Ability to enroll in Health Benefits

How to apply:

Please visit the link given below, fill the employment form and background authorization form and send it back to us at [email protected] along with your security license and resume.

https://www.pillarsecurity.ca/employment-opportunities.html

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Part-time, Casual, Permanent

Pay: From $17.60 per hour

Work Location: In person