Job Description
- Oversee shift and coordinate the workload within the department to ensure all components of the post orders and SOP meet customer-service best practices and established standards. Directing protection services staff on the shift through a documented checklist.
- Review and document standard work to ensure continued alignment with best practices and the Hospital’s policies, while also providing support and education to staff on application queries as required. Report incidents and updates to supervisor and/or manager.
- Provide first-line response to non-medical incidents, including violent disturbances, fire alarms, crimes in progress, hazardous materials calls, and crisis/emergencies, ensuring safety and employing appropriate restraint procedures when necessary.
- Perform proactive security patrols of the hospital environment and grounds, maintain and monitor access control systems, and confirm the functionality of electronic security systems ensuring all duties are completed following prescribed practices, procedures and policies of the department and Hospital.
- Direct protection services staff on the shift through a documented checklist.
- Report incidents and updates to supervisor and/or manager.
- Maintain data logs and reports, ensure the confidentiality of sensitive documents, monitor and manage parking equipment and transactions, and support emergency management leads during hospital-related emergencies.
- Address and resolve patients’, staff’s, and visitors’ security or parking inquiries or concerns.
- Create awareness around risks and required actions to avoid danger or injury.
- Other duties as operationally required.
- High School Diploma
- Non-Violent Crisis Intervention or equivalent certification
- Two (2) Years of professional experience in security/police/corrections or military position
- Valid Security Guard License issued by the Ministry of Community Safety and Correctional Services
- CPR/Basic First Aid Certificate
- Community College diploma in Law & Security Administration, or University BA in Criminology and Criminal Justice
- Two (2) Years of professional experience in security within a healthcare environment
- Use of Force Certification
- Non-Violent Crime Intervention course
- IMS 100
Thank you for your continued interest in Queensway Carleton Hospital. We deeply value and celebrate the principles of equity, diversity, inclusion, and belonging, as they are integral to the enrichment of our work environment. We believe that by fostering an inclusive and diverse community, we can achieve our mission of providing exceptional healthcare services to all individuals with compassion and respect. We encourage applicants from all backgrounds to apply. We welcome those who would contribute to the further diversification of our organization including, but not limited to women, racial or ethnic minorities, First Nations, Inuit, and Métis peoples, persons with Disabilities, and 2SLGBTQI+ communities.
At Queensway Carleton Hospital, we are committed to ensuring accessibility and accommodating the needs of all candidates throughout the entire selection process. Our dedicated recruitment team is readily available to assist individuals with any inquiries or concerns regarding accessibility and accommodations at any stage of our recruitment process. We invite you to reach out and let us know how we can best support you. We look forward to welcoming diverse talent into our team and continuing to make a positive impact in the lives of our patients and the communities we serve.
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