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1 months ago

Security Services Agent

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Job Description

The Calgary TELUS Convention Centre (CTCC) hosts conventions, tradeshows, and meetings for national, international, and local groups. We are currently looking to fill a full-time Security Services Agent position in our Security Services Department.

The mandate of Security Services is to deliver professional and results-oriented security services to the CTCC business units, visitors, and clients, including, but not limited to, life safety and emergency response.

Reporting to the Senior Manager, Client Operations, and Team Leads, the Security Services Agent is responsible for maintaining the security and safety of people and property within and surrounding the CTCC, +15 connections, and for providing ancillary business and customer services to other staff members, clients, and the public.

Due to the dynamic nature of this position, a high level of critical-thinking skills is required to meet the standards of this position and adequately perform situational risk and event-related assessments, interact with a variety of clientele, and implement sound judgment in situations requiring the use of discretion.

Duties and Responsibilities

  • Under guidance and direction from the Senior Manager and Team Lead, Security Services, perform security operations for the CTCC while functioning ethically, efficiently, effectively, and with the utmost professionalism.
  • Monitor, investigate, patrol, and protect persons and/or property to deter or detect loss for persons, property, or premises under the care and control of the CTCC.
  • Perform investigations pertaining to, but not limited to, loss of or damage to property, premises, and/or persons under the care and control of the CTCC.
  • While operating within the legal authority and the policies/procedures of the CTCC, conduct searches of the person(s), personal property, or premises for the purpose of protection or loss prevention.
  • While operating within the legal authority and the policies/procedures of the CTCC, utilize authorized methods of physical subject control, arrest, and defensive tactics to remove or restrain individuals demonstrating criminal conduct or active damage to property, premises, and/or persons under the care and control of the CTCC.
  • Comply with legislation governing security and investigative services as defined in the Security Services and Investigators Act, the Security Services and Investigators Regulations, and the Security Services and Investigators Act Ministerial Regulations, including but not limited to maintaining license status, training qualifications, authorized equipment, reporting requirements, complaint processes and Code of Conduct.
  • Demonstrate an understanding of customer requirements and provide outstanding quality of service in accordance with company and industry standards.
  • Complete assigned duties in accordance with internal policies and procedures.
  • Facilitate response to emergency operations and incident response, including assuming the role of Incident Commander in a traditional Incident Command System setting.
  • Establish and maintain relations with external agencies, including neighbouring properties, local law enforcement, and municipal agencies.
  • Maintain access control by managing access control systems, including but not limited to creating, issuing, and tracking instruments of access control (cards, locks, keys).
  • Coordinate and complete event-related security requests and work orders as required.
  • Facilitate and coordinate third-party contracted security services, medical services and pay duty officer requirements as required.
  • Monitor alarm systems, access control, and surveillance system.
  • Complete and maintain records, logs, reports, inventories, and other documentation in compliance with regulatory authorities and CTCC policies and procedures.
  • Acquire and maintain adequate certification or training as required.
  • Adhere to CTCC and Occupational Health & Safety regulations and performance standards.
  • Liaise with clients, contractors, service providers, employees, and other stakeholders.
  • Undertake other duties and projects as required.


To be considered for the listed position of Security Services Agent, all applicants must:

  • Be legally eligible to work in Canada
  • Be flexible to work a rotational shift under an Averaging Arrangement - including nights, weekends, and holidays as required.
  • Possess a valid High School Diploma or equivalent.
  • Possess and maintain a valid Government of Alberta Security Services license with no restrictions defined by the Security Services and Investigators Act & Regulations.
  • Possess a minimum of two (2) years of experience in a security and incident-response-related field.
  • Possess and maintain training requirements including, but not limited to, the following:
  • First Aid (Standard Level C with AED or equivalent).
  • Alberta Basic Security Training or equivalent.
  • Meet the physical requirements of the position, including, but not limited to, the following:
  • Standing on feet for long periods of time
  • Lifting objects of up to 50lbs
  • Utilizing authorized subject control and defensive tactics
  • Completing walking patrols up to a minimum of 10km per shift
  • Consistent typing, monitor usage, and general computer-work
  • Maintain a strong sense of personal integrity, confidentiality, and a consistent work ethic.
  • Work well under pressure with the ability to multi-task and manage time effectively.
  • Possess average technological skills and knowledge including, but not limited to, the following:
  • Windows 10 OS
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Display an exceptional level of excellence, professionalism, and pride in customer service.
  • Maintain strong interpersonal, conflict resolution, and verbal/written communication skills
  • Possess an aptitude for critical thinking, resourcefulness, and troubleshooting.
  • Be able to work in a team environment and/or independently as required.


  • Post-secondary (degree, diploma, or certificate) in a related field.
  • Solicitor General certified use-of-force training (HFRG or equivalent);
  • Incident Command System (ICS) training (100 or 200)
  • Verbal de-escalation and/or tactical communications training.
  • Working knowledge of OH&S regulations and risk assessment analysis.
  • Experience in a hospitality and/or high-level customer service environment.
  • Previous experience or knowledge of access control, CCTV, and report writing systems.
  • Previous experience with building life safety systems.

As a registered Living Wage Employer in the Province of Alberta, we are committed to paying our employees a living wage, allowing them to meet basic living needs and participate in their communities.

The Convention Centre offers a comprehensive salary and benefits program that includes life and dependent life insurance, short and long-term disability, health, and dental benefits, travel medical emergency insurance, flexible spending account, employee assistance program, pension plan, flex and bonus hours, wellness programs, educational opportunities, and access to a fitness center.

The Calgary TELUS Convention Centre is committed to protecting employees and others from hazards in the workplace, including infectious and vaccine-preventable diseases, and maintaining a protected workforce.

Individuals interested in applying for this position can submit a resume and cover letter to by April 26, 2024. We thank all applicants for their interest.

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