Part Time Casino Security Guard

Job Title: Security Guard

Job Classification: Part Time – Hourly

Location/Base: Blackfoot

Department: Security

Reports To: Security Supervisor, Security Manager

Revised Date: 2025-04-10

Job Overview

Security Guards are responsible for maintaining a safe, secure, and welcoming environment for all guests and employees. They protect company property and assets while delivering exceptional customer service.

Key Responsibilities

• Promote positive customer service throughout the casino.
• Respond to inquiries and assist patrons as needed.
• Maintain vigilance to ensure the safety of patrons and staff.
• Communicate regularly with team members and supervisors regarding suspicious activity or misconduct.
• Assist in the removal of disruptive, intoxicated, or banned individuals.
• Escort guests and staff upon request.
• Implement emergency protocols including evacuation procedures.
• Respond promptly to incidents and medical emergencies.
• Assist with distribution and locking of table boxes during opening and closing.
• Follow all OH&S procedures and practices.
• Document irregular or illegal activities in logs and incident reports.
• Safeguard confidential information.
• Perform assigned duties professionally and efficiently.
• Assist with snow removal and entrance maintenance during inclement weather.
• Perform other duties as assigned.

Qualifications

• 1–3 years of security experience preferred.
• 1–3 years of customer service experience required.
• Proficient in English (written and oral).
• Strong communication and interpersonal skills.
• Training in conflict de-escalation and resolution (asset).
• Basic computer knowledge (Microsoft Office an asset).
• Valid AGLC Gaming Registration and clear Criminal Record Check.
• AGLC Certifications: ProTect, ProServe, Reel Facts, Deal Us In Phase 1 & 2, Anti-Money Laundering.
• Standard First Aid Level C with AED.
• Alberta Security Services and Investigators License (asset).

Work Conditions and Physical Requirements

• Able to walk, stand, or sit for extended periods throughout the casino.
• Frequent communication with guests and staff; must exchange accurate and professional information.
• Occasional kneeling, pushing, pulling, and use of ladders or stairs.
• Frequent lifting and carrying up to 50 lbs.
• Work in a fast-paced, indoor environment under pressure.
• Ability to restrain individuals and respond to physical altercations.

• Ability to operate snow removal devices.