Security Officer

Position: Security Officer (Days/Nights)
Location: West Ham Bus Garage
Pay Rate: £14.80 per hour
Hours: Average 42 hours per week, Overtime available
Shift Pattern: 4 On / 4 Off Rolling Roster This role operates on a 4 on / 4 off rolling shift pattern. Candidates must be flexible and able to work days, nights, weekends, and bank holidays as part of the roster and when operationally required.

Licence Requirements:

• 
  Valid SIA DS/SG Licence and CCTV Licence (or currently undertaking CCTV training) are mandatory.

Benefits

• Free travel on London Transport (non-contractual)
• Pension scheme
• Employee share scheme
• Access to online GP services
• Discounts for shopping, cinema, and more
• Paid holidays
• Friendly and supportive team environment
• Training and career development opportunities
• Opportunities for progression into permanent roles
• Overtime opportunities

An exciting opportunity has arisen for a Security Officer to join the Mitie Security team at West Ham Bus Garage. The successful candidate will be responsible for maintaining a safe and secure environment, protecting people, property and assets, and ensuring compliance with client and company procedures. Key Responsibilities

• Monitor and control access to the site, ensuring only authorised persons and vehicles gain entry.
• Conduct regular security patrols of the bus garage, buildings, yard areas, and perimeter.
• Monitor CCTV, access control systems, alarms, and other security equipment.
• Respond to incidents, alarms, emergencies, and security breaches in accordance with site procedures.
• Complete detailed incident reports and ensure all occurrences are accurately documented.
• Liaise professionally with TfL management, bus operators, contractors, visitors, and emergency services.
• Ensure Assignment Instructions, SOPs, and Health & Safety procedures are adhered to at all times.
• Investigate and report security incidents, defects, hazards, and breaches of procedure.
• Support emergency evacuations, fire alarm activations, and business continuity arrangements.
• Monitor contractor activity and ensure compliance with site access requirements.
• Report maintenance, security, and safety faults through the appropriate channels.
• Maintain accurate records, patrol logs, and shift documentation.
• Escalate operational issues promptly to the Supervisor, Duty Manager, or Management Team.
• Provide a professional and customer-focused service at all times.
• Undertake any other reasonable duties requested by management in support of the contract.

Essential Requirements

• Valid SIA Door Supervisor or Security Guarding and CCTV Licence (or currently undertaking CCTV training).
• Previous experience within the security industry.
• Excellent communication and interpersonal skills.
• Strong report-writing and incident-management abilities.
• Good knowledge of access control, CCTV, and site security operations.
• Ability to remain calm and make effective decisions under pressure.
• Competent IT skills, including Microsoft Office applications.
• Strong customer service skills.
• Flexible approach to working hours and operational requirements.

Desirable Requirements

• Experience working within a transport, depot, or critical infrastructure environment.
• First Aid qualification.
• Knowledge of TfL security procedures and standards.

Why Join Mitie?

• Mitie is the UK’s leading facilities management and security services provider, delivering professional solutions across critical infrastructure, transport and public sector environments.
• At Mitie, we are committed to investing in our people through training, development and career progression opportunities.
• Working at West Ham Bus Garage offers the opportunity to be part of a professional security team supporting a key Transport for London operation.
• Join Mitie and build a rewarding career with one of the UK’s leading security providers. Together, our diversity makes us stronger.