Retail Security Specialist Day Shift

Pay: $25.00 per hour (increases to $26.00 after successful 90-day performance appraisal)

Schedule: Full-time, Swing Shift (Friday to Tuesday)

Hours: 40 hours per week

Shift Schedule:

• Friday: 10:45 AM – 7:15 PM
• Saturday: 10:45 AM – 7:15 PM
• Sunday: 9:45 AM – 6:15 PM
• Monday: 10:45 AM – 7:15 PM
• Tuesday: 10:45 AM – 7:15 PM

Location

Secured retail commercial buildings throughout Cupertino, California.

Company Overview

TRIDENT is a company of dedicated Security Specialists focused on providing superior Tier-1 level security support services to our customers on time and at the best possible price.

A TRIDENT Security Specialist is often the first impression and main point of contact for our clients and the public. Professionalism, customer service, and safety are essential in this role. Our company’s success depends on your ability to perform effectively and represent the TRIDENT brand with integrity.

TRIDENT Values

• Do everything with honesty and integrity
• Achieve excellence in every job
• Deliver superior customer and employee service
• Support and secure clients’ operational and technical goals

Company Benefits

• Medical, Dental, and Vision Insurance
• Retirement Plan

Position Summary

TRIDENT is seeking a Retail Security Specialist to provide professional security and safety services at retail locations in Cupertino, CA.

The ideal candidate will be self-motivated, dependable, and committed to delivering exceptional customer service. This position requires strong observation skills, a calm demeanor, and the ability to respond effectively to incidents in a fast-paced environment.

Key Responsibilities:

• Work with a team of Security Specialists to ensure customer and employee safety in retail environments
• Patrol assigned areas on foot to maintain visibility and deter incidents
• Observe, report, and respond to unusual or unsafe conditions
• Investigate and document security-related incidents, accidents, and maintenance concerns
• Respond to requests for assistance from supervisors or clients
• Support client personnel during evacuations, hazardous situations, or emergencies
• Assist with crowd control and coordinate with public safety officials when necessary
• Verify proper identification for employees on client property
• Conduct parking enforcement and assist with vehicle-related disputes or incidents
• Greet and assist customers and employees professionally and proactively
• Respond to medical emergencies and provide basic First Aid, CPR, or AED support (if certified)
• Conduct exterior patrols to ensure doors, gates, and windows are secure
• Participate in daily shift briefings and communicate site updates
• Perform mobile patrols between retail locations as needed
• Maintain company equipment in proper working condition
• Complete accurate, detailed written reports as required
• Perform other duties as assigned by TRIDENT management

Required Education and Experience:

• High school diploma or equivalent required
• Previous security experience preferred

Required Licenses and Certifications:

• Valid California Driver’s License
• Valid BSIS Guard Card

Skills and Abilities:

• Self-Control: Remain calm and professional under pressure
• Stress Tolerance: Handle criticism and high-stress situations effectively
• Dependability: Be punctual, reliable, and accountable
• Initiative: Take ownership of responsibilities and solve challenges independently
• Critical Thinking: Analyze situations and respond appropriately
• Teamwork: Maintain a positive, cooperative attitude
• Interpersonal Skills: Communicate effectively with clients, coworkers, and the public

Working Conditions and Physical Requirements:

• May be required to drive a company vehicle between sites
• Will work at multiple retail locations
• Must be able to work in both indoor and outdoor environments, regardless of weather
• Requires frequent walking, standing, and occasional sitting for long periods
• Must be willing to work weekends, holidays, and overtime as needed

Reporting Structure and Classification:
This is a full-time, hourly, non-exempt position reporting directly to the APVC Retail Security Supervisor.

TRIDENT Security Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.