Patrol / SOC Operator – 1st Shift / 2nd Shift

Job Overview:

Prosegur Security is seeking highly professional and customer service–focused Patrol/SOC Hybrid Officers for a premier client site in Fremont, CA. This position combines physical patrol duties with security operations center (SOC) responsibilities, including alarm monitoring, camera surveillance, and access control management.

This role requires a balance of excellent customer service skills and the ability to confidently operate security technology, including Lenel 9000, alarm panels, and camera systems. Officers are expected to maintain a clean, professional appearance at all times, including proper uniform wear as outlined in company grooming standards — such as tucked shirts, neat attire, and overall presentation.

Shift Schedule(s):

Thursday – Saturday (3pm-11pm) & Sun/Mon (7am – 3pm) Full Time 40 hours

Job Responsibilities and Duties:

• Provide outstanding customer service while maintaining a safe and secure environment for employees, visitors, and property.
• Perform regular interior and exterior patrols to deter and detect safety hazards or security risks.
• Operate the SOC, monitoring camera systems, alarm systems, and the Lenel 9000 access control system.
• Manage access permissions, track badge activity, and monitor site security systems in real time.
• Accurately document incidents, patrol logs, and SOC activity reports.
• Respond to alarms, radio calls, and electronic alerts with urgency and professionalism.
• Answer phone calls from interior guard posts, employees, and clients, and dispatch appropriate responses.
• Initiate escalation and notification procedures when necessary.
• Collaborate with other security team members and site leadership to resolve incidents and ensure operational continuity.
• Always maintain a professional and service-oriented demeanor when assisting employees, visitors, and contractors.

Perks of Working at This Site:

• 
  Paid Vacation — Enjoy paid time off funded by the client, an exclusive benefit!
• 
  Exclusive Employee Discounts Program — Access savings on theme parks, special events, travel, wellness, and shopping through our partnership with Working Advantage.
• 
  Free Onsite Gym Membership — Complimentary access to a spacious, fully equipped fitness center featuring cardio equipment, free weights, a yoga/stretch studio, and a functional training room with CrossFit-style rigs and equipment.
• 
  Weekly Pay — Get paid every week for added financial flexibility.
• 
  Onsite Training & Career Growth — Receive professional training on-site, with a strong focus on skill development and advancement opportunities.
• 
  Promotion From Within — The site prioritizes internal promotions for motivated individuals.
• 
  Professional, Clean, and Secure Work Environment — Work on a well-maintained corporate campus that values employee wellness, safety, and professionalism.
• 
  Account Exclusive Health & Medical Benefits Package — Additional optional coverage and wellness benefits available only for this account.

Qualifications:

• Must have a valid California Security Guard License.
• High school diploma or GED equivalent.
• Exceptional customer service skills are absolutely required.
• Minimum 1 year of security experience.
• Dispatch/SOC experience preferred but not required.
• Comfortable with technology, including cameras, alarm panels.
• Lenel 9000 experience is a plus.
• Alarm and camera monitoring is a plus.
• Willingness to learn and operate multiple security systems confidently with provided training.
• Comfortable working both indoors and outdoors, including during varied weather conditions.
• Strong verbal and written communication skills.
• Must have reliable transportation.
• Ability to stay calm and think clearly during emergencies or high-pressure situations.
• Dependable, reliable, and committed to ethical conduct.
• Maintain a clean, professional appearance and adhere to com