Watchman

We are pleased to announce a wonderful opportunity for a Watchman.

What will you be doing most days?

• Be an ambassador of good will and provide outstanding guest service to all visitors and employees of the hotel
• Greet guests warmly, offer advice, and guidance regarding the hotel
• Assist with lockouts, malfunctioning key, and other operational issues
• Ensure all guests receive directions on how to reach their intended destinations
• Act as first responder to all guest and employee accidents and injuries on the hotel property
• Administer first aid, contact emergency services if and when needed
• Secure first report of injury in the case of employee injuries
• Monitor the hotel premises to ensure the safety and security of guests, employees, and assets
• Take immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards: manmade, technological or natural
• Identify and engage any suspicious person(s) who may interrupt the orderly operation of the hotel while limiting liability and summoning law enforcement as needed
• Field all security calls and dispatch accordingly
• Liaise with emergency services when appropriate
• Escalate issues in a timely and professional manner to the relevant person or agency

What are the requirements for this position?

• You must be 21 years or older and have a valid (state) drivers license
• You must have good understanding of English language
• You have prior work experience in private security firm or law enforcement desirable
• You have excellent oral, written, and interpersonal communication skills
• You have the ability to prepare written reports and logs in neat, legible handwriting
• You have decent computer and technology skills
• You can provide excellent customer service and maintain a professional demeanor
• You can work well under pressure
• You have excellent listening skills to ensure accurate understanding of guest wishes

Physical Requirements for this Position

You must be able to walk and stand for extended periods of time as the job dictates.

Travel Requirements

This position requires up to 10% travel. Travel may outside the local area and overnight.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Watchman

Department: Maintenance

Hourly

Position Reports to: General Manager

Revised 5/8/26

Brand: Hilton Garden Inn Palo Alto

Address: 4216 El Camino Real Palo Alto, CA – 94306

Property Description: Palo Alto – CA0771D Hilton Garden Inn

Property Number: CA0771D