Security Guard

POSITION SUMMARY:

The Security Guard is an integral part of the ongoing success of LJMS. This position is the primary front of house (FOH) security guard for performances and events at The Conrad. As an employee of LJMS this position is familiar with the building and in particular, its emergency procedures and their expected role in them. They are also a first line of approach with patrons and the public and, as such, will uphold and enforce the policies of The Conrad while keeping themselves professional, polite and tactful.

DUTIES AND RESPONSIBILITIES:

• Familiarity with overall design of the premises, emergency procedures, and regular patrons.
• Regularly patrol and spotcheck premises; conduct regular patrols in all parts of the facility, including activity rooms, public areas, outlets, and surrounding areas, to spotcheck the security guards’ performance and other securityrelated matters.
• Help Conduct Emergency Response Drills; be familiar with the Emergency Response Plan for The Conrad and, as available/on duty, assist with the conducting of response drills.
• Conduct investigations and Interviews; In the event of an incident, assist in investigating as needed; being mindful of company policies and individuals’ rights.
• Daily physical hazard/safety inspections; check for safety and security hazards; if you notice any equipment or person that is creating a hazardous situation, report to the Facility Manager, Facility Coordinator, or Director of Facilities & Technology.
• Assist visitors /employees during emergencies; be familiar with the Emergency Response Plan and, if an emergency alarm goes off or an emergency situation arises, work in conjunction with LJMS emergency responders to assist patrons in evacuation or instruct/guide patrons in other appropriate actions.
• Maintain Confidentiality; while performing duties the Security Supervisor may be made or become privy to information either confidential to the organization or to personnel and patrons of The Conrad and La Jolla Music Society. In any of these cases, such information should be kept confidential as appropriate.
• Defuse Disturbances by Company Policies and Procedures; if a disagreement arises between security personnel and employees or between security personnel and patrons, resolve such by company policy or, if not clearly resolvable, refer it to Facility Manager, Facility Coordinator, or Director of Facilities & Technology.
• Handle Interruptions and Complaints; if a patron makes a complaint, address it appropriately without escalating the situation. Try to find an acceptable solution consulting with the appropriate department as necessary.
• Escort Unwelcome Persons from the Property; If an unauthorized person enters The Conrad or an originally authorized person creates a disturbance, escort them to and out the nearest appropriate exit.
• Attend and participate in weekly MAPLE interdepartmental meetings via Zoom.
• Attend and participate in monthly departmental meetings via Zoom.
• Weekly check AV against posted schedule and all staff emails for consistency.
• Review schedule and updates weekly and confirm receipt of any changes.
• Attend all the training courses outlined.
• Adhere to California break laws as outlined by on duty supervisors

QUALIFICATIONS

• Must be 21 years of age or older
• High School Diploma or GED Required
• Fluency in English is required, Bilingual in Spanish is a plus
• Valid driver’s license with clean motor vehicle report
• Valid state or local security registration through the California Bureau of Security and Investigative Services is preferred
• Able to work any shift including weekend, night & holidays
• Must have basic proficiency with computers
• First Aid/CPR certification, or local fire safety certification is preferred
• Calm, polite, and professional behavior
• Punctual, reliable and selfmotivated
• High level customer service
• High level of integrity
• Good work ethic
• Passion to help others

PHYSICAL REQUIREMENTS

With or without reasonable accommodation:

• Ability to regularly lift and move up to 25 pounds.
• Ability to stand and walk for extended periods.
• Ability to move furniture, equipment, and event materials.
• Ability to work indoors and outdoors in varying environmental conditions.

About La Jolla Music Society

La Jolla Music Society is one of the most prestigious and highly respected performing arts presenters in the United States. Our winter season presentations showcase a rich variety of classical, jazz, global roots, spoken word, family, and dance programming, at its state-of-the-art venue, The Conrad, as well as off-site venues throughout San Diego. In addition to our winter season and award-winning Learning & Engagement Programs, La Jolla Music Society also produces SummerFest, a renowned four-week chamber music festival featuring world-class artists and ensembles performing an array of concerts and programs curated by SummerFest Music Director, Inon Barnatan.