Level 2 Security Officer – Luxury Boutique Hotel

Extraordinary commitment runs deep at Rapid Response Security, LLC (RPID). Here, dedicated men and women have the opportunity to work on challenging projects alongside those who value innovation and support team efforts in all our endeavors. We take care of our team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:

Every Person Matters®

Together We Can Do Great Things®

This Is More Than a Job®

Job Summary

Rapid Response Security is seeking a Level 2 Security Officer to join our boutique luxury hotel, where security is more than protection—it is part of the guest experience. This role is ideal for a professional who values discretion, service excellence, and calm confidence in a refined hospitality environment.

Our security team plays a key role in protecting the privacy of distinguished guests while maintaining an atmosphere defined by luxury, precision, and professionalism.

What You’ll Do

• Maintain a safe and secure hotel environment while upholding elevated service standards.
• Monitor surveillance systems, alarms, and access points to ensure guest and property safety.
• Conduct regular patrols of guest areas, public spaces, and back-of-house locations.
• Respond to incidents, medical situations, or disturbances with professionalism and discretion.
• Use de-escalation techniques to resolve concerns calmly and without disruption.
• Provide a hospitality-first presence, assisting guests with directions, luggage, or special requests as appropriate.
• Support VIP guests, private events, and high-profile functions with discreet security coverage.
• Complete clear, professional incident reports using digital reporting systems.
• Work collaboratively with hotel teams to support overall operations when needed.

This job summary is intended to describe the general nature and level of work performed by individuals assigned to this position. The job summary is not intended to be an exhaustive list of responsibilities, duties, and skills required.

What We’re Looking For

• Two years’ previous security experience in a luxury hotel, boutique hospitality, high-end retail, or similar environment preferred.
• Strong verbal communication skills with the ability to interact confidently with guests, colleagues, and emergency responders.
• Proven ability to remain calm and professional in high-pressure situations.
• Experience using de-escalation and conflict-resolution techniques.
• Excellent writing skills for accurate, objective incident reporting.
• Comfortable using computers, digital logbooks, and standard office applications.
• Valid Level 2 Security License (state-required, e.g., Texas Level 2).
• Current CPR/First Aid certification.
• Ability to stand and walk for extended periods, walk up and down stairs, lift up to 50 lbs., and work indoors/outdoors as needed.
• Flexibility to work overnight shifts, weekends, and holidays.

Professional Expectations

• Maintain a polished appearance and professional demeanor at all times.
• Exercise the highest level of discretion and confidentiality with guest information.
• Understand that this role is both security and service—presence matters.

Why Join Us

• You’ll be part of a team that values professionalism, teamwork, and attention to detail. Here, security is not just about protection—it’s about creating an environment where guests feel safe, respected, and cared for.

Benefits and EOE

Rapid Response Security, LLC (RPID) offers an industry-leading benefits package for our employees and their families.

• Medical, Dental, Vision, and Life insurance
• 401k, Paid leave, and Bonus Program
• Company-paid short-term and long-term disability insurance
• Employee assistance program
• For additional company information, please visit www.zachrycorp.com

Rapid Response Security, LLC (RPID) performs security services throughout the United States and relocation is sometimes required for continuous employment opportunities.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. Applicants must be immediately authorized to work for any employer in the U.S. We do not sponsor or transfer sponsorship of an employment visa at this time. We do not interview or hire students in F-1 or J-1 status and will not sponsor them for work visas.

Notice to Staffing Agencies

Rapid Response Security, LLC (RPID) and its subsidiaries (Zachry) will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to RPID, including unsolicited resumes sent to an RPID mailing address or email address, directly to RPID employees, or to RPID’s resume database will be considered RPID property. RPID will not pay a fee for any placement resulting from the receipt of an unsolicited resume. RPID will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from RPID’s recruiting function to submit resumes, and then only in conjunction with a valid, fully executed contract for service and in response to a specific job opening. RPID will not pay a fee to any Agency that does not have such agreement in place. Agency agreements will only be valid if in writing and signed by RPID’s Human Resources Representative or his/her designee. No other RPID employee is authorized to bind RPID to any agreement regarding placement of candidates by Agency.