Security Office and Console Operator

Security Officer and Console Operator

Job Description

Department: Security

Pay: $21.00/Hour

FLSA Status: Non-Exempt

Employment Status: Full-Time

Union Position: No

Reports to: Director of Security

Security Officers at the New Museum play a critical role in maintaining a safe, welcoming, and inclusive environment for all. Security Officers are responsible for ensuring the safety and security of the museum’s visitors, staff, exhibits, and property. This role involves patrolling galleries and non-public areas and working at the security console. Responding to emergencies, reporting incidents and providing excellent customer service to museum visitors are also key responsibilities. Security Officers must always maintain a welcoming and alert demeanor while on duty. This position requires a balance of vigilance and hospitality, ensuring the protection of the museum’s exhibitions and spaces.

RESPONSIBILITIES

• Patrol assigned area to ensure the safety of people, artwork and property.
• Monitor CCTV, fire alarm panels, and access control systems from the Security Console.
• Respond to alarms, emergencies, and incidents in a timely manner.
• Enforce museum policies while maintaining a visitor-friendly approach.
• Provide clear and courteous assistance to guests, including directions and information about exhibitions.
• Observe and report any suspicious activity, safety concerns, or maintenance issues.
• Submit detailed and accurate reports.
• Perform crowd management during public programs, openings, and special events.
• Collaborate with the Visitor Experience team and other departments to enhance the overall visitor experience.
• Collaborate with local law enforcement and emergency services when necessary.
• Be familiar with the Emergency Action Plan (EAP) and participate in regular safety drills and training sessions to ensure preparedness and compliance with safety protocols.

QUALIFICATIONS

• Must possess a valid New York State Security Guard license.
• Must possess a valid Fire and Life Safety Director (FLSD) certification and be able to pass an FDNY onsite exam. F-89, N-85, Z-89 are all acceptable.
• High school diploma or equivalent required.
• Prior experience in security, customer service, or a public-facing role preferred.
• Strong observational and problem-solving skills.
• Excellent interpersonal and communication skills.
• Ability to remain composed in high-pressure situations.
• Must be able to stand, walk, sit, and climb stairs for extended periods.
• Must be able to work flexible hours, including evenings, weekends, and holidays

TO APPLY

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1f6b9d4e-d9c9-4a65-9886-3ae2bc274c25&ccId=19000101_000001&source=CC2&lang=en_US&selectedMenuKey=CurrentOpenings&jobId=511063

ABOUT THE MUSEUM

The New Museum’s mission is simply "New Art, New Ideas." Founded in 1977 by curator Marcia Tucker with a bold vision of presenting contemporary culture in a critical and scholarly context, the New Museum has been a leader among contemporary art museums for over 40 years, and is among the most respected internationally for its risk-taking curatorial program. The New Museum is a center for exhibitions, information, and documentation about living artists from around the world, focusing on emerging and under-recognized voices, and providing a platform for the artists who are defining our cultural moment. In 2007, the New Museum made history with the inauguration of its first permanent building at 235 Bowery designed by the Tokyo-based firm SANAA. Since that time, over 4 million have visited or attended programs and events, and the Museum has 155 exhibitions featuring over 600 artists from 60+ countries in our galleries, as well as over 1,200 public programs ranging from live performances, conferences, residencies, screening, after-school programs, and family days. For more information about the New Museum and its programs, please visit www.newmuseum.org.

Equal Opportunity Employer

The New Museum of Contemporary Art believes that all persons are entitled to Equal Employment Opportunity and we do not discriminate against our staff members or applicants for employment because of race, creed, color, religion, national origin, gender identity and expression, sex, age, disability, marital status, political affiliation, sexual orientation, genetic information, or veteran or citizenship status provided they are qualified and meet the requirements for the job. The New Museum provides reasonable accommodation to candidates with disabilities. As per New York State Guidelines, all candidates hired must be vaccinated with the COVID vaccine.

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person