Security Associate | Full Time | PM & Overnight Shifts

• Free stays at other HI USA hostels (subject to availability)

• Discounts on hundreds of brands
• On-the-job training
• Opportunities for growth within HI USA
• Friendly and inclusive work environment
• A great opportunity to gain hands-on experience and build skills across security and front desk operations in the hospitality industry

• Ensure a safe environment through active patrol, strict access control, monitoring, and reporting
• Greet staff, guests, and vendors in a courteous and attentive manner
• Respond swiftly and appropriately to distress and emergency calls
• Collaborate effectively with management, reception, and housekeeping staff
• Provide excellent guest service and support the hostel’s welcoming atmosphere

• Patrol property on foot to secure employees and guests across multiple floors and common areas
• Investigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessary
• Communicate suspicious behavior and incidents to staff and management in a timely manner
• Monitor surveillance equipment as needed for incident response
• Control access points, manage heavy traffic during check-ins, check-outs, and events
• Complete daily reports and shift recaps
• Secure all doors, windows, and exits based on shift requirements
• Assist with general customer service duties, including welcoming guests, assisting with luggage, making kay cards, receiving, and assisting with guest packages.
• Provide lobby support during high-traffic periods by engaging with guests, addressing routine requests, and helping expedite service needs.
• Perform other duties as assigned by management

• High school diploma or equivalent
• New York Security Guard License (unarmed position)
• 1 year of security officer experience
• Ability to obtain F53 license within 90 days if not already possessed
• Customer service experience
• Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview process
• Experience in 24/7 hospitality/retail environments
• Willingness to learn hostel operations
• Helpful and courteous demeanor

• Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hear
• Occasionally required to climb or balance
• Must be able to lift and/or move up to 50 pounds
• Moderate noise level in the work environment

We Make a Difference!

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you’re passionate about hospitality and creating memorable experiences, apply today to join our team as a Security Associate.

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