Security Dispatcher

POSITION PURPOSE:

Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property. Maintain a safe and secure environment for guests, visitors, and associates.

EXAMPLES OF DUTIES:

ESSENTIAL FUNCTIONS:

• Ensure Officers are conducting patrols in their designated zones as assigned by the daily shift plan. Record all patrols and any discrepancies found. Alert other departments via HotSOS regarding any guest requests or issues to be repaired.
• Monitor HotSOS and dispatch Officers in a timely manner for all calls.
• Maintain order in the hotel, dealing with the welfare of guests, dispatch for door lock and room safe problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, associates, patrons and property.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority. Relate relevant information on house count, conventions, arrivals and departures from each shift.
• Memorize and monitor life safety system including accurate layout of entire building, locations of fire extinguishers, complete alarm reports and checks and report any pertinent information from each shift.
• Observe monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Administer CPR and First Aid.
• Assist in the completion of incident and injury reports.
• Monitor and properly answer the Associate Gate and Spa Gate.
• Record all events, lost and found, and report in MS-Shift with proper descriptions.

OTHER:

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

Regular attendance in conformance with the standards, which may be established by Trump National Doral – Miami from time to time, is essential to the successful performance of this position. Associates

with irregular attendance will be subject to disciplinary action, up to and including termination of

employment.

Due to the industry, that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operation will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.

• Provide accurate information to in inquirers for directions and hours of operations.
• Receive, record and secure found property. Research and respond to guests inquiries for lost property.
• Assist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus.
• Other duties as assigned by Supervisor.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

• Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area.
• Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to communicate orally and verbally in English with staff and outside entities. Certain positions will require the ability to read and write in English as well.
• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Ability to follow written and or verbal instructions.
• Ability to grasp, lift and/or carry or otherwise move goods weighing up to 50 lbs. sufficient manual dexterity in hands.
• Ability to climb stairs at a rapid pace.
• Ability to perform duties within extreme temperature ranges.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours;

Constant – 6-8 hours
Physical Activity Frequency

Sitting Occasional

Walking Constant

Climbing stairs Frequent

Standing Constant

Crouching/Bending/Stooping Frequent

Reaching Frequent

Grasping Constant

Pushing/Pulling Frequent

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Rare

Taste Never

Lifting/carrying (#50 lbs.) Frequent

Travel Rare

OTHER DUTIES:

Assimilate into Trump National Doral – Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

SAFETY REQUIREMENTS:
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety: None.

QUALIFICATION STANDARDS:

EDUCATION

High School Diploma.

EXPERIENCE

Prior security experience in an upscale resort preferred.

LICENSES OR CERTIFICATES

Security D License preferred. CPR/AED/First Aid Certification preferred.

GROOMING

All associates must maintain a neat, clean and well-groomed appearance (specific standards available).

OTHER

Additional language ability preferred.

Trump National Doral Miami participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.