Security Lead Agent – AM Shift

The Shelborne Miami Beach is an iconic Art Deco destination reimagined for a new generation. Rooted in Miami Beach history and energized by contemporary culture, the property is designed to be a social anchor for locals, travelers, hotel guests, and members alike. Our nightlife venues — including the Lobby Bar and the intimate Little Torch cocktail lounge — are intended to be lived-in, magnetic, and culturally relevant, not programmed from a distance.

Art, fashion, wellness, and music are central to Miami’s cultural identity and core to The Shelborne’s point of view.

Essential Job Duties and Responsibilities

• Security Operation:

  • Lead the daily activities of the security team, ensuring all security personnel are trained, equipped, and performing their duties according to hotel policies and procedures.

  • Conduct regular patrols of the hotel premises to monitor security and detect any suspicious activity, ensuring a safe environment for guests and staff.

  • Coordinate with local law enforcement, fire, and medical personnel when necessary to manage emergency situations.

  • Ensure that all security systems, such as CCTV, access control systems, and alarm systems, are functioning properly and performing routine checks.

  • Monitor and review security footage regularly to identify potential issues or risks, addressing them as necessary.

  • Respond to and lead security-related incidents or emergencies, ensuring swift and appropriate action is taken in compliance with hotel policies.

• Guest and Employee Safety:

  • Ensure the safety of hotel guests and employees by addressing safety concerns, offering assistance, and resolving security issues.

  • Maintain an awareness of guest and staff needs, offering a visible security presence in key areas of the hotel to provide reassurance.

  • Train staff to recognize potential threats and enforce safety and emergency procedures to ensure compliance with hotel standards.

  • Provide escorts for guests or employees when necessary for safety reasons, such as in parking areas or during late hours.

• Incident Management & Reporting:

  • Investigate and document any security-related incidents, accidents, or guest complaints, ensuring that thorough reports are submitted promptly.

  • Maintain accurate records of security incidents, lost and found items, and any legal or compliance-related documentation.

  • Review and assess incident reports, identifying patterns and making recommendations for improvements or corrective actions.

  • Liaise with hotel management and legal teams to ensure compliance with laws and regulations in the handling of security incidents.

• Security Training & Development:

  • Lead security team meetings and conduct ongoing training for security staff, ensuring they are up to date on hotel security protocols, emergency procedures, and guest service standards.

  • Provide guidance and mentorship to security officers, fostering a professional and accountable work environment.

  • Ensure that all security personnel are aware of potential security risks, including theft, vandalism, trespassing, and fire hazards.

• Access Control & Property Protection:

  • Oversee access control procedures to ensure only authorized personnel and guests enter restricted areas of the hotel, including back-of-house, storage, and staff-only zones.

  • Ensure that guest and employee vehicles are parked securely, monitoring access points and ensuring proper signage and access control protocols.

  • Prevent theft and vandalism by monitoring entry points, ensuring all security doors, windows, and gates are secure, and reporting any weaknesses or concerns to hotel management.

• Health & Safety Compliance:

  • Ensure compliance with all health and safety regulations, maintaining a secure environment in line with local laws and industry best practices.

  • Oversee emergency response planning and drills, including evacuation procedures, fire safety, and first-aid training for security personnel.

  • Collaborate with other hotel departments to maintain a safe and healthy work environment for both guests and employees.

Education and/or Experience

• High school diploma or equivalent required; college degree in Criminal Justice, Security Management, or a related field preferred.

• Previous experience in a security role, with at least 2-3 years of experience in a leadership position within a hotel, hospitality, or similar environment.

• Certification in security or law enforcement, such as a security guard license or specialized security training, is preferred.

• Knowledge of local laws, regulations, and procedures related to safety, security, and emergency response.

Skills/Specialized Knowledge

• Strong leadership and supervisory skills, with the ability to manage, motivate, and support a team of security personnel.

• Excellent communication skills, both written and verbal, with the ability to interact professionally with guests, staff, and law enforcement.

• In-depth knowledge of security systems, including CCTV, alarm systems, and access control technologies.

• Ability to assess security risks, identify vulnerabilities, and implement effective strategies to mitigate them.

• Strong problem-solving skills, with the ability to remain calm and decisive in emergency situations.

• Ability to maintain confidentiality and handle sensitive information in a professional manner.

• Strong customer service orientation, ensuring a balance between security measures and guest satisfaction.

Physical Demands

• Ability to stand and walk for extended periods of time during patrols and in the course of supervising staff.

• Ability to lift and carry up to 30 pounds, such as equipment or materials for security purposes.

• Ability to react quickly and effectively to emergencies, including performing basic first aid if needed.

• Ability to work irregular hours, including nights, weekends, and holidays, depending on the hotel’s operational needs.

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession – it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their well-being, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career and a life that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.