Bilingual Gatehouse Attendant

Job description

LAS VISTAS AT DORAL CONDOMINIUM

Bilingual Gatehouse Attendant – Job Description

POSITION SUMMARY:

We are seeking a Gatehouse Attendant individual to join our team. In this position you will provide a professional and competent image for our condominium association to provide Residents with friendly and outgoing customer service. The primary function of the Gatehouse attendant is to enforce and monitor access control procedures within the community, while providing best-in class costumer service. Gatehouse attendants will screen visitors, contractors, vendors, employees, real estate agents, service providers, or anyone seeking admittance, to determine if access to the property has been authorized.

POSITION RESPONSIBILITIES:

The Gatehouse attendant must stand and greet everyone that approaches the visitor lane seeking access to the property, in a friendly and professional manner. It is important that all attendants greet all residents returning home via the resident lane.

The Gatehouse attendant is to provide informational assistance as required. They must have knowledge of locations throughout the property to properly direct traffic within the community.

Gatehouse attendants will record via the access control system (KWIC) all traffic entering the property by both vehicle and pedestrian.

Gatehouse attendants will observe, record, and communicate actions, activities, incidents and/or any information that may be of interest to the Management Office, Security or the Front Desk personnel.

The Gatehouse attendant will complete all appropriate paperwork ensuring reports are legible and in order.

Gate House attendants will always keep the gatehouse clean.

Gatehouse attendant will ensure that only Authorized Personnel is allowed access into the community.

Parking in front of the building or in the Fire Lanes is prohibited. ONLY Pick up or drop off is permitted. The Gatehouse attendant will be responsible for enforcing this policy.

Gatehouse attendants will always use proper telephone etiquette when speaking or answering the telephone. Greet ALL callers with “Good Morning, Good Afternoon, or Good Evening. Thank you for calling Property name, gate house. This is (your name), how may I assist you.”

Gatehouse attendants will report all building deficiencies to the Code Enforcement Officer, General Management, and the Front Desk personnel such as: Any water leaks regardless of the size and severity, fire alarm violations, audible or silent, malfunctioning of equipment. Gatehouse attendants must complete an incident report or work order to note any deficiencies observed. This incident report should be submitted to the Code Enforcement Officer immediately.

OPERATING SKILLS, KNOWLEDGE & ABILITIES:

Ability to work in the United States.

Experience/Knowledge/Abilities:

Work Environment

This position is often located away from the management office and may be in a small structure. The working environment may be indoors or outdoors.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires auditory and visual skills and the ability to follow written and oral instructions and procedures.

Travel

No travel is expected for this position.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

6 Holydays paid a year.

5 days of vacation first fiscal year completed.

Schedule: 8-hour shift from 3:00 pm to 11:00 pm

Weekday

EDUCATION AND EXPERIENCE REQUIREMENTS:

A positive attitude and willingness to work with a diverse population.

High school diploma or GED.

Computer Skills

Prior experience as a Gatehouse employee

Strong verbal and written communication skills.

Great customer service skills

Detail-oriented and dependable.

Pay: $16.00 per hour

Benefits:

• Paid time off

Work Location: In person