Security Officer

Summary:

This position reports directly to the Director of Asset Protection and Security. The Regional AP & Security Manager is responsible for protecting, safeguarding, and securing all Goodwill’s property, personnel, customers, and visitors against unauthorized entry, loss or damage from theft, fire, or other causes. Responsibilities also include enforcing rules or regulations at a building or area where people congregate.

Essential Duties and Responsibilities:

• Conduct security patrols inside and outside buildings or designated areas, observing for potential threats such as prowlers, fire, theft, embezzlement, sabotage, accidents, or any other danger that could result in loss or damage to property.
• Write reports on accidents, incidents, suspicious activities, safety and fire hazards, and other security-related situations.
• Investigate and write reports when the alarm is activated for any reason.
• Assists customers, employees, and visitors as needed.
• Enforces rules and regulations about the safeguarding of assigned facilities.
• Report disturbances or suspicious activities immediately to the proper authority.
• Ensures that lights are off or on as required and that gates and doors are correctly locked; notes and reports any faulty lights and equipment that may need replacing or repair.
• Assist in any emergency situation as needed.
• Ensures that everyone wears the correct badge when entering the building or the premises.
• Opens and closes the building as scheduled or as needed. The post cannot be left unattended, and the gates cannot be left open.
• Question prowlers and unauthorized persons discovered in restricted areas and call the Police Department, via radio or telephone, when circumstances require such action.
• Prevents unauthorized persons from entering assigned closed parts of buildings, facilities or grounds; maintains records of people and vehicles entering and leaving the property after closing or weekends.
• Reports all absences and tardiness to the Human Resources Director as soon as possible, allowing for prompt adjustments to the schedule and ensuring uninterrupted coverage of the premises.
• May be required to work different shifts and weekends as needed.
• Maintain a clean work area at all times.
• Ability to prepare and maintain routine records and reports
• Ability to detect possible improper conduct, analyze the situation, and take appropriate action to correct or report the condition.

• Ability to walk long hours alone, both indoors and outdoors, with exposure to inclement weather and unpredictable crises. Ability to work Overtime as required.
• Ability to remain alert on evening and night shifts if assigned.
• Ability to understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with employees and the general public as required.
• Ability to maintain composure under stressful situations.
• Ability to operate a two-way radio.
• All other duties as assigned.

Education and Experience

• Prior Security experience is required.
• Excellent communication and interpersonal skills.
• Bilingual (English/Spanish/Creole) highly desirable.
• Must be able to work a flexible schedule, including weekends.

Licenses/Training: Must have a Class D Security Guard registration issued by the State of Florida.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies.

Problem Solving – Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with stressful situations.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar, varies writing style to meet needs; can read and interpret written information.

Professionalism – Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security – Observes safety and security procedures; determines appropriate actions beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Attendance/Punctuality – is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability– Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Ethics – Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this Job, the employee is regularly required to stand and walk for extended periods. Use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Push/pull and lift up to 30 pounds for the manual gate—work under extreme weather conditions, including high temperatures and precipitation.