JSOC Operator

Position Summary

Aventura Mall is seeking a highly organized and detail-oriented professional to support operations within our 24/7 Communications Center. This role serves as the central coordination point for facilities, security, and guest response, ensuring safe and efficient mall operations in a high-traffic luxury retail environment.

The ideal candidate is calm under pressure, able to multitask, and skilled in communication, documentation, and customer service.

Key Responsibilities

• Dispatch engineering, housekeeping, and security personnel for maintenance issues, safety concerns, medical incidents, and service requests
• Monitor and track all radio communications, maintaining accurate and time-stamped security logs

• Coordinate response to emergency and non-emergency incidents, ensuring appropriate resource deployment
• Document and assist with preliminary investigations involving guest or employee incidents, including slip-and-fall and trip-and-fall cases
• Review security camera footage to support investigations and incident verification
• Prepare incident reports and maintain documentation for legal and liability purposes
• Answer multi-line phone systems and provide professional customer service to tenants, guests, and internal departments
• Maintain situational awareness during peak traffic periods, special events, and emergencies
• Escalate critical situations to management and emergency services as required

Serve as the communication link between security, facilities, operations, and mall leadership

Qualifications

• High school diploma or equivalent required; associate degree or relevant certifications preferred
• Experience in dispatch, communications center, security operations, facilities coordination, or a related field preferred
• Strong verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with computer systems and incident reporting software
• Ability to remain calm and professional during emergency situations
• Strong attention to detail and documentation accuracy

Customer service experience preferred

Work Environment

• Fast-paced retail and hospitality environment
• 24/7 operations requiring flexibility with shifts, including evenings, weekends, and holidays
• Extended periods of monitoring radios, cameras, and computer systems