Security Concierge /Lead

About the role:

We are seeking a Security Concierge/Lead to serve as the welcoming face and authoritative security presence at one of our premier client locations. This role combines the responsibilities of a security professional, a brand representative, and a commanding presence that ensures both safety and confidence from the moment guests arrive. A polished and highly observant individual who sets the tone through professionalism, vigilance, and a strong security mindset.

The Security Concierge/Lead reports to the Retail Supervisor and is responsible for maintaining a visible deterrent to potential risks while delivering a seamless, luxury guest experience. This position requires the ability to balance hospitality with assertiveness, demonstrating control, awareness, and sound judgment in all situations.

The ideal candidate is poised and confident, with a strong security command presence. They can uphold a refined brand image while proactively managing safety concerns, de-escalating situations when necessary, and maintaining a secure, well-controlled environment.

Key Responsibilities

• Greet and engage guests with professionalism, courtesy, and a sense of presence.
• Maintain a polished appearance and professional demeanor that reflect the brand and uphold the client’s image.
• Provide a visible and confident presence at entry points—offering both security and an enhanced guest experience.
• Control and monitor access to ensure only authorized individuals enter.
• De-escalate situations with composure and discretion, always protecting the client’s brand reputation.
• Collaborate with store leadership and SIS security teams to ensure the highest level of safety and service.
• Perform other job-related duties as assigned.

As a candidate you must have:

• High School Diploma or GED.
• Prior experience in luxury retail, hospitality, or security.
• Heightened sense of style and presentation; must meet the client’s appearance standards.
• Ability to remain composed under pressure and respond effectively to incidents.
• Must complete and maintain state Guard Certification as prescribed by presiding state law, as well as all client-requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted
• Must be a dependable team player with business maturity and enthusiasm, with the ability to deliver a high level of customer service to and engage with a diverse clientele
• Have flexibility to work any shifts on any day of the week (Mon-Sun) and willingness to assist the team when needed

We offer:

• $ 29.00 per hour
• Health, Dental, Vision, and 401k
• Paid Time Off including Sick/Safe Time
• A dynamic and challenging work environment with opportunity for growth

Security Industry Specialists, Inc. is an Equal Opportunity Employer

Additional Information: Private Patrol Operator #PPO 13936 / Private Investigator #PI 28063