Security Officer / Lobby Ambassador

Job Overview
We are seeking dedicated Security Officers / Lobby Ambassadors to become an integral part of our team. The ideal candidates will be responsible for maintaining a safe and secure environment for customers and employees at a high end technology client in Santa Monica, CA

Responsibilities:

• Greet and welcome visitors in a professional and friendly manner
• Answer and direct phone calls to the appropriate departments or individuals
• Provide general administrative support, such as filing, scanning, and photocopying documents
• Maintain a clean and organized reception area
• Receive and distribute mail and packages
• Schedule appointments and manage calendars
• Assist with meeting and event coordination
• Following Post orders for the assigned location.
• Be the liaison between the Client Specialist and GAP Management
• Patrol hourly. (as needed).
• Check Email at the beginning of their shift (and as needed).
• Complete Daily Pass-down to other shift(s).
• Make sure all reports are completed and filled out accurately on your shift. (if applicable)
• Ensure all visitors and vendors are being cleared for entry.
• Report any facility issues such as fire hazards and leaking water pipes etc.
• Request emergency personnel for high – risk situations.

Minimum Qualifications:

• Local security certifications required / Active Guard Card (BSIS).
• 1+ year experience working as a receptionist may be substituted with experience in the military, law enforcement, or a public/private sector security organization.
• High school degree or GED or equivalent years of experience.
• Current CPR and Basic Life Support First Aid certification.
• Must be able to follow instructions and provide feedback when requested.

Preferred Qualifications:

• Experience working in the security, medical, emergency services, law enforcement, military, or customer service and Tech industry is helpful.
• Basic understanding of incident response, Crisis Management, Incident Management, Emergency Response, situational awareness & de-escalation.
• Quality customer service oriented interpersonal skills, and special techniques to promote client values, and interact formally and informally with business partners internal and external.
• Strong communicator, with both verbal and written communication skills.
• Must be punctual and have good time management skills.
• Must have good customer service skills / good communication skills.
• Ability to lift up to 20.5 lbs. to support site security operations as required.
• Ability to stay on your feet for extended periods of time for Incident Management or support to security operations.

Knowledge, Skills, & Abilities:

• Excellent interpersonal skills, including verbal and written communication.
• Knowledge and familiarity with computers and security equipment, including camera monitoring, access control, and intrusion detection systems.
• Familiarity with security officer processes and procedures, access control and visitor management safety inspections, emergency response, and basic threat detection.
• Flexibility to work non-traditional schedules including holidays, nights, and weekends to adapt to our 24/7 operation, to include working a rotating schedule to support security operations.
• High resiliency, with the ability to work well independently, and in a team environment.
• Basic experience with computer based technologies.

This position offers the opportunity to work in a dynamic environment where your skills in security and safety will be valued.

Job Types: Full-time, Part-time

Pay: $24.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service / Security: 1 year (Required)

License/Certification:

• Guard Card (Required)

Ability to Commute:

• Santa Monica, CA (Required)

Work Location: In person