Security Supervisor

Description

Job Overview:
The Security Supervisor is responsible for overseeing all Security Personnel, and is the Community Association Manager’s first point of contact for the Security team. Together the Security Supervisor and the Community Association Manager lead the Security team to ensure the highest possible level of service is being offered to the residents. The Security Supervisor also serves as Security, responsible for meeting, greeting, and registering guests and residents, as well as maintaining the safety of the property. The Security Supervisor has the added responsibility of working with the Community Association Manager to ensure Security is properly staffed and that they are properly trained and motivated.

Your Responsibilities:

• Oversees and schedules all Security staff for the building.
• Maintains schedules and timesheets/cards for payroll purpose
• Keeps track of activity logs and incident reports for the Community Association Manager’s review.
• Finds coverage if needed, and in the absence of coverage the Security staff member must cover the shift
• Even if off property the Security Supervisor must respond to all building needs/requests in a timely matter.
• Provides training for all new hires assigned to the property.
• Stands, greets and engages residents, guests and inv
• Monitors and controls Electronic Security Control Systems and Emergency Response Systems.
• Monitors and controls access to the building.
• Maintains a safe and secure environment throughout the building/property.
• Follows safety procedures and maintains a safe work environment
• Needs to read and understand the FirstService Residential Employee Handbook/Front Desk General Reference Guide
• Facilitates front desk staff meetings.
• Meets with Community Association Manager regularly to discuss front desk issues
• Forwards vacation and day off requests to Community Association Manager for approve
• Assists in investigations, tape/log reviews for any unusual incidents.
• Makes recommendations to Community Association Manager on disciplinary action for the front desk staff.
• Resolves and follows-up on all complaints/issues

Skills & Qualifications:

• High school diploma or equivalency required.
• College level courses in business or hospitality preferred.
• Must possess strong customer service background.
• Two (2) to three (3) years of business experience in a similar position preferred.
• Command of information system hardware/software is required. Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication, and interpersonal skills required.

Physical Requirements:

• Ability to lift 30 – 50 lbs.
• Work in an upright, standing, or sitting position for long periods of time.
• Handle, grasp, and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to navigate the building/property quickly and easily as required to meet the job functions.
• Complete all required forms.
• Ability to work extended hours and weekends based on building requirements.
• Ability to respond to emergencies and callouts in a timely manner.

Schedule: Days and Hours vary based on the needs of the property

What We Offer:
As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $21.00 per hour

Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

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