Security Officer FT | Pediatric Center

Awarded Best Quality of Care — Once Again!

Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.

At Community Hospice & Palliative Care, we’re honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.

We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.

Position Summary

Under the general direction of the Security Manager, the Security Officer is responsible for providing a safe and secure campus environment for the patients, visitors, vendors, and the staff of Community Hospice and Palliative Care.

Essential Functions

• Completes a review of the Community Hospice Safety & Security Officer Manual and passes the exam with a 75% accuracy rate within 85 days of employment.
• Enforces applicable laws, ordinance, and Community Hospice policies and procedures.
• Assists in maintaining a safe and secure community environment.
• Assists in reporting of fires, assisting fire fighters, local police, monitoring security cameras and equipment.
• Patrols designated parking areas, hourly post checks, M-Post documentation and maintenance, investigation and follow-up on facility/campus incidents reporting them immediately to the Security Manager or Security Risk Officer.
• Performs visual perusal of the exterior of the property.
• Demonstrates positive guest relations to patients, visitors, vendors, and staff.
• Completes a security refresher exam every two years with 75% accuracy.
• Performs all other duties assigned by the Security Manager or the Security Risk Officer.

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• OTHER DUTIES AND RESPONSIBILITIES:
• Performs other duties as outlined in the “Comprehensive Emergency Management Plan” and the Security Procedures Manual.
• Provides escort services for visitors and staff recording all instances in the monthly escort report.
• Provides assistance and documents all inpatient staff, guest or patient related incidents.
• Records the facilities’ hot water temperatures at the end of each shift in M-Post.
• Conducts monthly fire observation drills twice a month in an inpatient setting with an appropriate amount of staff involvement and forwards to the Security Manager for review.
• Performs fire extinguisher inspection once a month and records into the M-Post for documentation in the database.
• Performs safety and maintenance checks during patrols and forwards all maintenance related issues to the maintenance occurrence form. Security may intervene with common maintenance issues such as accessible light bulb replacement (no ladders), adjustment of room temperatures or at the request of Director of Facilities.
• Effectively communicates with the Security Manager or SRO on all emergency, safety or telecommunication issues.

Qualifications

Knowledge and Critical Skills

Skilled at:

• Public Relations.
• Excellent oral and written communication skills.
• Good organizational skills.
• Observing individuals to prevent disturbances.
• Assisting visitors and employees as necessary (i.e., walking visitors or employees to the parking area).
• Possess safe driving skills.
• Resolving problems.
• Being able to function calmly in stressful, varying situation.
• Being courteous to patients, visitors, and staff.

Experience

• Surveillance VSS Systems & Operations.
• Monitoring of Fire panel & Alarm Systems.
• Basic computer skills, word, excel & power point.
• Access control.
• Customer & employee relations experience.

License / Certification

• Current State of Florida driver’s license with driving record acceptable to Community Hospice insurance carrier, and reliable transportation.
• State of Florida Class “D”/ Unarmed Security Guard Property License preferred.

Education

Any combination of education and/or experience that would provide the required skill and knowledge for successful performance would be acceptable.

Typical qualifications would be equivalent to:

• High School diploma or G.E.D.
• Minimum of two (2) years previous experience in security.
• Pass Level II Background Screening.

Other Requirements

• Must have medical clearance for communicable diseases before direct patient contact.
• Current immunizations including but not limited to TB, Hepatitis, and Flu.

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.

This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.

Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at [email protected].

We participate in E-Verify to confirm the employment eligibility of all newly hired employees.

Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: https://info.flclearinghouse.com.

Equal Opportunity Employer