Residential Advocate- Shift 2

As the Residential Advocate you are responsible for overseeing the safety and security of the Flagship Campus. They are responsible for providing services including assisting clients with crisis intervention and providing information/referrals to clients. In this role, you monitor security cameras and entrances/exits of the campus for individuals accessing the shelter to ensure client safety. In this role, you are responsible for all incoming calls and route calls accordingly.

Your Schedule:

• Full Time
• Monday and Friday 2:30pm – 11pm
• Tuesday – Thursday 11am – 8pm
• Work Model: 100% on site
• Local Travel:25%

Our Total Compensation Package:

• Hourly Compensation: $17.02
• Pay schedule Semi-monthly
• Medical, Dental, Vision, Life and Disability Insurance Programs
• Generous Paid time Off- 11 paid holidays per year, up to 3 personal holidays per year, 15 paid Vacation days per year, Approx 7 hours per month of accrued Sick days
• 401K the agency matches 125% of employee contributions up to 4% of the annual salary of a full-time employee
• Company paid Life Insurance
• Company paid Long Term Disability
• Employee Assistance Program

Imagine a place where your talent can make a meaningful difference in people’s lives. Working at Houston Area Women’s center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor’s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.

The Requirements We are Seeking:

• You have a High School Diploma or equivalent
• You have at minimum of one year’s experience in customer services, administrative support, or in a non-profit setting working with clients from diverse backgrounds
• You are bilingual in both Spanish and English and are able to read, speak, and write both languages fluently, strongly preferred
• You are proficient in Microsoft Office (Word, Teams, Outlook)
• You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation

What you Deliver in this role:

• You will monitor security systems for unusual activity and provide shelter access to clients, staff, and volunteers.
• Manage access cards for clients, staff, and visitors utilizing EMERGE security program.
• You will perform necessary shelter operations, including providing access cards to client, and maintaining a Daily Activity report.
• You will enforce residential guidelines.
• You will provide crisis intervention and information/referrals to clients.
• You will provide administrative support to staff members such as relaying messages, providing resource referrals, etc.
• You will assist in conflict resolution with the objective of modeling and encouraging positive methods of problem solving, respectful communication, and self-restraint.
• You will ensure the security and safety of the Flagship Campus and its residents when handling crisis situations.
• You will answer and route incoming calls.
• You will collaborate with Residential Mentors, Case Managers, and Hotline Advocates to provide support to clients. •
• Other duties/projects may be assigned.

What Skills and Assets you bring, and more:

• You have strong communication skills
• You have great organization skills
• You have strong multi-tasking skills
• You have intermediate knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint)
• You can work independently and well with others

When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.