Security Officer

Essential Duties and Responsibilities:

• Perform routine foot, bike and vehicular patrols throughout the facility and parking lots
• Observe Zoo during evening and overnight hours for any out of the ordinary activities
• Act as an Ambassador of the Fort Worth Zoo at all times
• Interact with Zoo guests in a courteous manner, providing information and directions, assisting with lost children and injured guests
• Perform all duties in accordance with established policies, procedures and guidelines
• Address and handle the public in a calm, professional and ethical manner; responding appropriately to guest requests and complaints in an accurate, courteous and prompt manner
• Respond to and enforce violations of local, state and federal laws and compliance with Zoo policies, with respect to infractions occurring on Zoo property and in the immediate perimeter area (includes parking lots). Infractions of the law occurring off Zoo property will require response but not enforcement. Those infractions will be reported to the appropriate law enforcement agencies or Zoo department
• Respond to security related incidents occurring on Zoo property, mitigating and defusing situations
• Safeguard company assets, property, equipment and facilities against illegal and destructive acts
• Respond to medical related situations and incidents; will administer first aid and CPR assistance (within certification and training limits) when appropriate and arrange for emergency medical attention through the duty supervisor as necessary
• Respond to and control emergency situations; perform crowd control duties, administer first aid and CPR when appropriate (within certification and training limits), and arrange for emergency medical, fire and law enforcement response as determined necessary by Public Safety management
• While on patrol or at a stationary post, will be vigilant to observe, report and note any possible safety or hazardous situations
• Control access to the Zoo through assigned gates; checking, logging and clearing authorized personnel and vehicles who present proper identification or passes when attempting to gain access to the zoo
• Conduct building inspections and patrol
• Respond to and manage all alarms i.e. intrusion, burglar, fire etc., as dispatched in coordination with the duty supervisor
• Perform all duties and responsibilities as assigned
• Ensure proper use and security of Zoo equipment; operate and maintain equipment and vehicles in accordance with established policies and procedures
• Submit written reports, without exception, of all incidents and activities occurring on Zoo property and in the immediate perimeter area (includes parking lots) relative to the Fort Worth Zoo
• Practice good safety awareness at all times. Ensure the cleanliness of the Zoo assisting in picking up trash
• Participate in job-related training courses to maintain skills, knowledge and abilities necessary to perform essential duties safely and professionally
• Maintain proficiency in the use of all assigned officer protective equipment and restraining devices
• Use sound judgment when assessing and responding to routine as well as emergency situations
• Maintain open and professional communication with Shift Supervisors and management
• Maintain confidentiality and integrity of information disclosed, accidentally discovered or communicated as an Officer – with or without specific instructions to do so – of employees, guests and concession partners
• Maintain strict confidentiality of information related to incidents or events involving the Zoo to unauthorized personnel i.e. radio, television, newspapers and other press/media personnel

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Commissioned Security Officer through the Texas Department of Public Safety, Private Security Bureau
• Must function in a non-discriminatory manner
• Must possess the ability to make mature and sound judgments, defuse and resolve conflicts
• Must have capacity to perform under stress when confronted with an emergency, unusual, or dangerous situations
• Available to work a variety of shifts including days, evenings, and midnights as well as weekends and holidays and overtime

Education and/or Experience:

• Must be at least 18 years of age
• High school diploma or equivalent required
• Prior experience in security field (proprietary or contract security force), law enforcement, military police, emergency services, completion of a recognized law enforcement or security academy or college courses in criminal justice/ law enforcement/ public safety/ emergency management – a plus but not necessary

Certificates, Licenses, and/or Registrations:

• Successful complete and receive certification as a Commissioned Security Officer through the Texas Department of Public Safety, Private Security Bureau
• Valid driver license with acceptable motor vehicle record to maintain zoo standards of insurability
• Successfully complete and maintain basic first aid, CPR and AED training certifications set forth by the American Red Cross or equivalent association

Physical Demands:
While performing the duties of this job, the employee is frequently required to:

• Stand, walk, or cycle for long periods of time (approximately 75 % of their shift)
• Climb stairs, bend and stoop during the execution of duties
• Lift and carry a weight up to 75 pounds
• Physically intervene or restrain persons acting in a disruptive or disorderly manner

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Team oriented environment
• Ability to work irregular hours (holidays and weekends)
• Ability to work special events and functions as required
• Ability to work outdoors in heat, cold and inclement weather

Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a complete inventory of all responsibilities, duties and skills required for the position.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.

Benefits
This is a full-time position and offers the following benefits:

• Medical and Prescription Drug (Employee Coverage 90% Employer Paid, Dependent Coverage 55% Employer Paid)
• Vision
• Dental
• Basic Life AD&D (100% Employer Paid)
• Short Term Disability (100% Employer Paid)
• Long Term Disability (100% Employer Paid)
• Supplemental Life
• Flexible Spending Account
• 401k
• Paid Time Off (Accrual Equivalent to 5 Weeks Per Year)
• PTO Rollover
• PTO Sell Back
• Free Zoo Membership
• Free Guest Passes
• Discounts on Food, Merchandise, Attractions, Admission and Programs