• Performs regular patrols of buildings, grounds, and parking areas to ensure safety and security.
• Locks and unlocks designated doors campus‑wide as scheduled.
• Monitors security cameras, gate entrances, fire alarm systems, emergency response systems, and other monitoring equipment.
• Responds promptly to emergency calls, including medical, safety, and security events; coordinates with internal staff and first responders as needed.
• Answers call boxes, screens visitors, and operates electronic doors in accordance with established protocols.
• Conducts ID checks for visitors, vendors, and contractors entering the campus.
• Approaches and engages unidentified or unauthorized individuals on campus in a professional and safe manner.
• Provides security presence at designated events, special programs, or busy periods.
• Writes incident reports, daily activity logs, and other required documentation with accuracy and clarity.
• Operates radios, telephones, and communication devices with proper protocol.
• Assists residents, family members, and team members with safety and security concerns, questions, and escort needs.
• Performs other related security duties as assigned.

• Serves as the lead point of contact during assigned shifts, providing guidance, support, and direction to security officers as needed.
• Assists the Security Manager with coordinating daily assignments, shift priorities, and deployment of personnel.
• Provides on‑shift coaching, ensures adherence to policies and procedures, and acts as a resource for problem‑solving.
• Supports training for new security team members on procedures, patrol expectations, documentation standards, and resident‑service protocols.
• Assists in reviewing incident reports for completeness and accuracy before submitting to the Security Manager.
• Provides feedback to the Security Manager regarding team performance, campus safety concerns, and operational improvement opportunities.
• Helps coordinate coverage during call‑offs, emergencies, or unusually busy periods.
• Serves as acting lead in the absence of the Security Manager.

• Maintains a calm, courteous, and service‑oriented presence at all times.
• Assists residents and family members with security‑related inquiries, safety escorts, and general support.
• Provides directions, information, and customer service to visitors, vendors, and guests.
• Supports a resident‑first culture that aligns with community values of civility, belonging, and positivity.

• Monitors the campus for environmental hazards, unsafe conditions, illegal activity, or signs of vandalism; reports or addresses concerns per policy.
• Completes safety checks, hazard reporting, and follow‑up as required.
• Conducts interviews or gathers information related to incidents when necessary (in person or by phone).
• Maintains current CPR/AED and basic first aid knowledge (training recommended but not required).
• Completes required safety training, including online, in‑house, and off‑site coursework.
• Reports general maintenance problems or safety issues to the appropriate departments.
• Performs additional safety duties as assigned.

• High school diploma or equivalent.
• Security professional and/or experience required.
• Experience with a multi-line phone system.
• Experience with monitoring cameras.

• Language Ability:
  • Ability to communicate effectively in writing and speaking the primary language of the residents.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills:
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Cognitive Demands:
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills:
  • Basic Computer knowledge – ability to use Microsoft Windows.
  • Ability to use the Internet.
• Competencies:
  • Excellent telephone communication skills.
  • Ability to operate general office equipment.
  • Able to handle multiple tasks simultaneously.

ENVIRONMENTAL ADAPTABILITY

• Works indoors in a climate controlled setting
• Possible exposure to unpleasant odors
• Possible exposure to chemicals as identified in the MSDS Manual
• Continuous exposure to residents who are ill, confused, irritable and irrational

• Occasional lifting, carrying, pushing, and/or pulling.
• Generally 40% sitting, 40% walking and 20% standing.
• Regular exposure to outdoor conditions.
• Potential exposure to dangerous situations.
• Extended periods of isolated work.