Lieutenant/Supervisor

Summary: Ensures the safety and security of customers and employees, protects property and maintains order in a courteous, attentive, and informative manner.

Essential Duties & Responsibilities:

• Disseminates directives, orders and assignments to subordinates.
• Reviews all reports of violations of policy and procedures.
• Should be familiar with the operations of the Security Department and Lone Star Park.
• Assists in the implementation of any and all policies and procedures as set forth.
• Assigns security officers to various posts and ensure that all posts are covered.
• Is courteous, attentive, informative and responsive to situations
• Assigns, supervises and trains security officers.
• Operates telephone, radio and other electronic equipment.
• Interacts with the general public in a friendly, courteous and informative manner.
• Wears and maintains uniform according to Lone Star Park requirements.
• Meets and maintains licensing criteria of the Texas Commission on Private Security.
• Operates company motor vehicles.

Skills, Knowledge and Abilities:

• Experience in law enforcement, military security or other protective service work required. Valid drivers license required.
• Working knowledge of Lone Star Park, its facilities, and the Security operation.
• Previous experience in law enforcement, military security or other protective service work preferred.
• Ability to apply the principles of supervision to direct the work activities of subordinates. A minimum of one year supervisory experience preferred.
• Ability to motivate and supervise security personnel.
• Strong interpersonal skills, ethical work habits and high integrity.
• Working knowledge and skill in the use of self-defense and controlling uncooperative subjects..
• Ability to work effectively under highly stressful conditions.
• Ability to apply force in accordance with department policies/procedures.
• Ability to exercise diplomacy when dealing with people in sensitive situations.
• Ability to apply active listening techniques in order to obtain complete and accurate information.
• Knowledge of basic fire prevention and control techniques.
• Ability to act quickly and intelligently in emergency situations.
• Strong leadership skills and ability to work independently or as a team when required;
• Ability to read, write and comprehend effectively in English. Bilingual skills helpful.
• Ability to interpret and act upon moderately difficult written information.
• Ability to communicate clearly and concisely both orally and in writing for the purpose of obtaining and disseminating information, problem-solving and conflict resolution.
• Ability to work with detailed information/data and obtain pertinent information to complete a detailed and cohesive written report.
• Ability to analyze information and draw logical conclusions.
• Ability to maintain records and complete reports as required.
• Ability to interact positively with employees and the general public.
• Ability to plan ahead to ensure that resources are effectively and economically allocated.
• Ability to use good judgment, including grasping and assessing the facts of a situation and draw correct conclusions. Ability to prioritize time so that work is accomplished on a dependable basis; is reliable and committed to meeting schedules and deadlines.
• Ability to develop staff to meet accepted standards and departmental objectives.
• Ability to demonstrate initiative, including being proactive and resourceful, working independently with minimum supervision
• Ability to think constructively and search for ways to improve processes.
• Ability to win confidence and gain respect through consistent demonstrations of personal courtesy, tact and timely responsiveness.
• Ability to recognize the need to coordinate effort; be reliable in following through on requests and commitments.
• Ability to foster an environment that nurtures collaboration, teamwork and mutual respect.
• Ability to rapidly prioritize a variety of tasks and take appropriate action.
• Ability to effectively operate a variety of communications equipment, call numbers, and emergency signals and operate security alarm systems,.
• Ability to apply first responder techniques in performing emergency first aid (e.g. triage, CPR, etc.).
• Ability to operate a personal computer and standard office equipment to perform simple clerical tasks.
• May be required to walk or stand for extended periods of time.

Education: Associates degree or equivalent from two-year college/technical; or 3 years related experience and/or training or combination

Job Type: Full-time

Pay: From $43,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Evening shift
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Experience:

• Supervising experience: 2 years (Required)
• Writing skills: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Grand Prairie, TX (Required)

Ability to Relocate:

• Grand Prairie, TX: Relocate before starting work (Required)

Work Location: In person