Communications Center Supervisor

Patrol Protect Secure, Inc. (PPS) is a commonly-owned group of security companies with a disciplined focus on customer service, responsiveness, and employee care. PPS is searching for quality candidates for the following position:

Communications Center Supervisor – 24/7 Camera Surveillance & Operations Center
Location: Marysville, OH
Pay: $50,000/year
Shifts: 1st Shift

Position Overview

As Communications Center Supervisor, you’ll lead the Command Center team—monitoring live video feeds from dispensaries, construction sites, and more. You’ll ensure real-time threat detection, support on-site guards, coordinate with law enforcement via non-emergency channels, and manage the center’s operational integrity.

Core Responsibilities

Surveillance & Threat Management

• Oversee continuous monitoring of CCTV and alarm systems to detect theft, trespassing, property damage, medical emergencies, and other threats.
• Provide actionable intelligence to on-site security personnel to enable swift incident response and minimize damage and liability.

Incident Reporting & Communication

• Supervise incident documentation: ensure operators and guards report incidents accurately.
• Review and authorize incident reports; notify and liaise with law enforcement via non-emergency lines as needed.

Guard Time Tracking Systems

• Oversee time tracking spreadsheets for guard hours: validate entries (guard, site, date), obtain confirmations, and maintain records for payroll accuracy.
• Identify gaps in site coverage and coordinate guard follow-ups—or fill shifts directly when required.

Payroll, Scheduling & Shift Coverage

• Manage shift schedules to ensure 24/7 coverage. Handle call-offs and fill gaps promptly.
• Review and approve time sheets and payroll data.

System Oversight & IT Coordination

• Monitor system performance; troubleshoot technical issues with surveillance, communications, or monitoring tools.
• Coordinate with IT for escalations, equipment maintenance, or upgrades, keeping operations running smoothly — similar to roles in public safety communications supervision.

Staff Leadership & Development

• Lead hiring activities: conduct interviews, recommend hires.
• Mentor team: coach, counsel, and discipline as needed.
• Conduct performance appraisals; address issues through corrective action and create development plans as necessary.

Emergency Point-of-Contact

• Serve as the primary escalation contact during emergencies or critical incidents, coordinating internal responses and guiding team actions.

Qualifications

• 
  Education: High School Diploma or equivalent required.
• 
  Supervisory Experience: Demonstrated success in security operations center roles or public safety communications centers (scheduling, evaluation, coaching)
• 
  Technical Aptitude: Proficient in surveillance systems, communication tools, and general troubleshooting.
• 
  Communication Skills: Clear, composed communicator in high-pressure environments.
• 
  Leadership & Organization: Highly organized with strong time-management, staffing, and payroll coordination capabilities.

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