Command Center Dispatcher

Experienced Dispatcher needed in Jeffersonville, OH

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  FT/All Shifts – $21.50/hr – Weekly Pay

Command Center Dispatcher responsibilities are as follows:

• Be vigilant at all times.
• Able to problem solve and critical think in a fast-paced environment.
• Able to multitask, especially in high stress/volume situations.
• Monitor company radio and fire alarm systems (Simplex/Siemens) for any issues such as fire, medical, water flow, etc.
• Dispatch for all types of emergency situations (i.e., medical, fire, chemical, Workplace violence, active threat).
• Keep detailed logs of any pertinent information or incidents.
• Monitor Travel sites for travel warnings; report any changes to proper personnel.
• Monitor news networks for travel threats or active threats; report any changes to proper personnel.
• Monitor weather for the counties in which our plant locations are in along with surrounding counties; report severe/winter weather to proper personnel and follow proper procedures to ensure life/safety is met.
• Monitor door alarms and dispatch guard personnel accordingly.
• Monitor panic alarms and dispatch security personnel accordingly.
• Arrange medical transports as needed for associates and contingents.
• Report any tech related issues for security equipment and hardware to security technicians’ group.
• Dispatch Maintenance personnel for alarms or when issues have been reported.
• Monitor cameras for suspicious activity (i.e., vandalism, loitering) and access control (i.e., validations, double scan activity).
• Answer phone calls – general and emergency.
• Know where to locate the information to be able to handle emergency calls of any type. (Medical, fire, active threat, weather, D&A etc.)
• Perform daily/weekly/yearly testing of emergency tone, alarms, evacuation and take shelter drills.
• Validate Associates at various locations following Safe and Secure protocol.
• Man Pass ID outside of the general business hours.
• Manage Pass ID email outside of general business hours.
• Keep key Genric and Client personnel informed of situations according the levels provided.
• Fulfill any duties dictated by the site manager, on-site responder or client administration.

Qualifications:

• Be at least 18 years of age
• Possess High School diploma or equivalent
• Possess a valid driver’s license
• Ability to pass a pre-employment drug screen and background check
• Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers/Guards

Requirements:

• Dispatch experience preferred
• Fast Typing; advanced computer skills
• Experience in data entry
• Hands on experience working in stressful emergency situations
• Outstanding organizational and time management skills
• Critical thinker and problem-solving skills
• Team player
• Great interpersonal and communication skills
• Attention to detail
• Efficient multi-tasking skills
• Ability to work independently
• Possess effective written and oral communication skills to accurately maintain completed logs and reports
• Ability to deal with all levels of personnel and the public in a professional manner
• Frequent sitting, standing, and walking, which may be required for long periods of time
• Ability to follow established security protocols, while using initiative and good judgement

#HON