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3 weeks ago

Security Officer | Full Time

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Job Description

Chicago Hotel

Sweet Home for sure… Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition.

Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.
Job Description:
The Security Officer maintains a safe and secure environment for guests, visitors, and team members. Provides protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property. Prepare incident and accident reports accurately and in the format specified by the Operations Manager. Must be willing to work flexible shifts including overnight.

Essential Functions:

Performs Security rounds of the hotel and office tower as follows:

  • Restaurant and Banquet level
  • All Lobby Areas and the Associates Entrance
  • All Guest Floors
  • Executive Offices
  • Service levels (back of the house areas)
  • Office Tower lobby and floors
  • Loading Dock
  • Perimeter of the Building
  • Visits all locations requiring special attention as frequently as required.
  • Responds immediately to those emergency incidents and Security requests to which he is assigned.
  • Ensures maximum guest, associates, office tower and hotel safety and security at all times.
  • Is courteous, tactful, and helpful, but firm in enforcing hotel policies and procedures.
  • Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established Security procedures.
  • Performs duties as assigned by the Management Team and responds to directions from any Executive Committee member or any member of Management.
  • Creates and always maintains the highest standards of Security, beign professional in attitude, appearance, and application.
  • Checks associates leaving and entering the hotel at the beginning and end of shift, or at any time when an associate leaves the hotel. Collects all package passes and inspects parcels taken from the hotel.
  • Greets all Office Tower tenants and guest maintaining the management and safety of the office tower lobby and floors.
  • Politely greets guests of the Office Tower, directs them to their desired destination while maintaining a record of their visit.
  • Monitors the Security of the receiving dock.
  • Confiscates all unauthorized parcels etc., and notifies the Operations Manager and the appropriate department head.
  • Checks all I.D's of the hotel staff and provides information and direction upon proper identification of all job applicants, salesmen, etc. Notifies the department head involved for permission for non-staff personnel to enter the premises.
  • Does not leave assigned station unless properly relieved as specified by another member of the Security team. Performs all necessary clerical requirements of the Security team under the supervision of the Operations Manager or Security Supervisor. This includes filing, processing work orders, ordering supplies, maintaining necessary schedules, and posting bulletin board information.
  • Protects hotel from admission of undesirables and others not conducting legitimate business within the premises.


In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Provide accurate information to inquirers for directions and hours of operations.
  • Receive, record and secure found property. Research and respond to guests inquiries for lost property.
  • Assist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus.
  • Escort guests and employees as required to parking lots.
  • Other duties as assigned by Supervisor.

Specific Job Knowledge, Skill And Ability

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
  • Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
  • Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
  • Hearing and visual ability to observe and detect signs of emergency situations.
  • Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
  • Ability to follow written and or verbal instructions.
  • Ability to grasp, lift and/or carry or otherwise move goods weighing up to 50 lbs. sufficient manual dexterity in hands.
  • Ability to climb stairs and ladders at a rapid pace.
  • Ability to perform duties within extreme temperature ranges.
  • Red Cross and First Aid Certified.
  • Able to work nights, weekends, and holidays.

Safety Requirements

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Associates will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Physical Requirements:
Frequency Key: Rare - up to 1 hour, Occasional - 1-3 hours, Frequent - 3-6 hours, Constant - 6-8 hours

Physical Activity
Sitting Rare
Walking Constant
Climbing stairs Frequent
Standing Constant
Crouching/Bending/Stooping Frequent
Reaching Frequent
Grasping Constant
Pushing/Pulling Frequent
Near Vision Constant
Far Vision Constant
Hearing Constant
Talking Constant
Smell Rare
Taste Never
Lifting/carrying (#50 lbs) Frequent
Travel Rare

Qualification Standards

  • Bachelor’s degree in Hotel Management, Criminal Justice or Business Administration is preferred.
  • High School Diploma or equivalent required

Prior law enforcement, security or military experience.

Licenses Or Certificates

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

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