Manager, Security Guards

Title: Manager, Physical Security and Incident Response

Location:4822 N Broadway, oversees 5 different locations around Chicago

Schedule: Hybrid Monday to Friday (8:30am to 5:00pm)

Summary:

Reporting to the Director of Security and Emergency Response, the Manager of Physical Security and Incident Response works with the Heartland Human Care Services (HHCS) SAFEty Initiative management, staff, and the Risk Management team to implement and monitor the SAFEty Initiative Security program, which promotes the overall security and safety of employees, participants, and visitors and supports a trauma informed, positive customer service orientation. The security programs include, workplace crime and violence, civil unrest, security incident response, facility security, and fire and life safety.

The Manager of Physical Security and Incident Response works to build a security culture and ensures compliance with all applicable laws, rules, and regulations, and accreditation standards related to security, emergency and incident management , and that the day-to-day security initiatives, and programs are consistent with the policies and regulations for HHCS, the SAFEty Initiative and applicable funding and licensing bodies; trends incident reports, ensures proper follow-up and after action reviews, build staff and management competency, and leads improvement initiatives, where warranted.

Why Join Us?

• Make a meaningful impact on the lives of individuals seeking education and career pathways.
• Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.
• Enjoy a hybrid work arrangement, providing flexibility and work-life balance.
• Participate in professional development opportunities to enhance your skills and expertise.

Our Benefits:

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match.
• Paid maternity leave.
• Paid paternity leave.
• Commuter benefits.
• Student loan assistance.
• Tuition assistance.
• Disability insurance

Essential Functions:

Duties & Responsibilities

Facility Security:

• Plans for and monitors facility security requirements. When setting up a new office or building, ensures risk assessments are performed to identify specific requirements such as lighting, video surveillance and secure access. As the business and the community evolve, new assessments are performed to see if existing measures are enough or new equipment and protocols should be implemented.
• Conducts regular security and hazard site inspections and assessment to identify and eliminate potentially unsecure working conditions or practices.
• Makes recommendations, implements, and monitors access controls (electronic and physical) to building and parking lots.
• Oversees and reports on security checks/surveillance/monitoring.
• Maintains awareness of new/changing laws/regulations and continually reviews and monitors the status of all security policies, procedures, and programs and ensures that they are in compliance with appropriate regulations, accreditors, and meet the needs of the organization. Manage Physical Security activities preparing for and executing internal and external audits.
• Serves as point person for program security guards and surveillance personnel, who are responsible for patrolling and inspecting the organization’s property against theft, fire, vandalism, and terrorism, as well as ensuring the safety of personnel and visitors while on or about the organization’s premises.
• Works with management to establish security protocols covering variety of security situations including workplace violence, thefts, emergencies, community unrest, and gun violence.
• Stays current on best practices in intelligence gathering, provides guidance, and participates in intelligence gathering as needed.
• Coordinates with HR and HHCS Risk Management to establish ongoing trainings to ensure members of work force and participants are trained on physical security protocols including civil unrest, workplace violence and personal safety.
• Maintains and reviews security records, and periodically reports on trends, anomalies, and concerns.

Incident Response:

• Oversees security incident preparedness and response processes.
• Serves as incident manager and point of contact for security contractors, police and other emergency personal during an incident.
• Conducts after action review and periodically reports on trends and areas for improvement.
• Serves on the HHCS crisis management team as liaison for HHCS SAFEty and escalates high-risk cases to Director, Security and Emergency Response and Chief Operations Officer.

Supervisory Responsibilities (if applicable):

This position supervises all Security Specialists and Leads.

Education and Experience:

• Bachelors degree in criminal justice related field of study.
• Minimum of 4 years of experience in security or related field.
• Minimum of 2 years of experience in a supervisory role related to safety and security.

Certifications/Licenses:

The Manager of Physical Security and Incident Response is expected to engage in regular professional development.

Knowledge/Skills/Abilities (K/S/A):

• leadership and technical expertise on all aspects of physical security (e.g., risk management, planning, training and exercises, program review and resource application/management);
• Developing physical security policy in collaboration with others.
• conducting vulnerability assessments, surveys, inspections and audits of the security program; and
• Maintaining awareness of all physical security issues to keep senior leaders advised of any changes in security policies.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively present information and respond to questions from groups of managers, program participants, and staff. Genuine willingness to work with and for staff by actively engaging staff in community safety and security practices. Ability to build strong rapport with management, program participants and staff.
• Demonstrate a commitment to being consistent, fair, accessible, and visible.
• Access to regular, dependable and timely transportation.
• Ability and comfortability working with people of varying socioeconomic backgrounds.
• Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Strategic thought partnership and consultancy skills.
• Access to regular, dependable and timely transportation.
• Ability and comfortability working with people of varying socioeconomic backgrounds.
• Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
• Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.

Work Arrangement:

This role is eligible for a “hybrid” or “remote” work arrangement (Four days a week in the office, one remote day per week). If hybrid, it is expected this person would be able to meet for “in person” meetings when needed or at the request of others. In-person meetings may be required on a regular basis (weekly, monthly, etc.). There may also be the availability to work from home when appropriate.

Work Environment:

• The noise level in the work environment is usually moderate.
• Each program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants and contractual obligations, employees are required to be flexible regarding scheduling and work location.
• Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as well as the suburbs. Employees may be required to report to any one of our locations on a temporary or permanent basis.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk and hear.
• The employee is regularly required to sit, stand and walk.
• The employee must be able to stoop, kneel and/or crawl.
• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.
• The employee must have unrestricted ability to provide physical restraint.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement

Heartland Human Care Services makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.