Security Dispatcher

Security Scheduling Coordinator – All Shifts

We are looking for experienced Security Personnel, preferably with experience in WinTeam, to work in our Client Service Center (CSC). Your role will be fielding all incoming calls into the CSC and working closely with Security Officers to assist in their scheduling needs. You will have administrative tasks throughout your shift as well as help fill schedules when call offs come in. Must have great customer service skills, exceptional telephone etiquette and the ability to multitask and problem solve.

About Us:

Guardian Security Services is now celebrating 50 years of security excellence, so work for a family-owned company that cares about the employee. Good Business Is About Making Smart Investments. At Guardian Security, We Invest in People! We believe our employees to be our most important assets. When selecting our employees, we continually strive to make the most appropriate fit between the applicant and our specific security needs. The Guardian hiring criteria and process is one of the greatest points of difference over our competition.

Why Join Us:

• Daily Pay, get paid when you want!
• Roth IRA for retirement savings.
• Health Insurance, Dental and Vision.
• Virtual Urgent Care
• Virtual Primary Care Services
• Virtual Behavioral Health
• Prescription Benefit
• Payments for qualified out-of-pocket hospital expenses
• Health Management Coaching
• Personal Pathfinder Assessment
• Laboratory and Genomic Screenings
• Behavioral Change Workshops and Paths
• Emotional Well-Being Solutions
• Digital Coaching
• Professional Tax Consulting Services

Responsibilities:

• Possess strong customer service and public relation skills and be able to interact well with people of diverse cultures and backgrounds.
• Provides administrative support functions for the Operations team.
• Takes direction from the Operations managers and determines the necessary service requirements to fulfill the contractual responsibilities with our client base.
• Coordinate services and operational and administrative support needs.
• Utilize our scheduling software to track employee work schedules and to fill open positions due to call offs or requests for additional coverage.
• Troubleshoot emerging client service issues.
• Collaborate with personnel and Operations managers to ensure deadlines are completed on time and within the scope of work.
• Work consistently with Operations Managers to ensure our clients receive the best possible service.
• Directing/routing calls to the appropriate department or personal voice mails.
• Ability to use Window based programs.
• Ability to utilize Microsoft Office (Word, Excel, and email).
• Ability to multi-task during the work shift.
• Willingness and ability to work weekends, holidays, and cover additional shifts as required by company needs.
• All other duties, as assigned.

Requirements:

• High school degree or equivalent.
• Prior Supervisory experience in the security industry or a related field.
• Strong leadership and communication skills.
• Ability to handle all situations and make quick decisions.
• Valid driver’s license and reliable transportation.
• Availability to work various shifts, including weekends, weekdays, and holidays.

If you are ready to take on this exciting opportunity and make a difference in the security industry, apply now! Join our team at Guardian Security Services Inc and be part of a company that invests in its people.

Good Business Is About Making Smart Investments.
At Guardian Security, We Invest In People!
We believe our employees to be our most important assets. When selecting our Security Officers, we continually strive to make the most appropriate fit between the applicant and our client’s specific security needs. The Guardian hiring criteria and process is one of the greatest points of difference over our competition.

Pay: Starting at $19.00 / hour

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Referral program
• Employee discount
• Paid training

Job Type: fulltime

Schedule:

• 8 hour shift
• Weekend availability
• Holidays

Education: High school degree

Work location: On-site