Job Description
Who We Are
Ohio Support Services (OSS) is a regionally recognized contract security service firm that provides the highest levels of customized security programs to corporate headquarters, industrial and distribution centers, multi-tenant properties, medical centers, Special Improvement Districts, and educational institutions. Since its founding in 1978 OSS has set the standard for the industry: designing and implementing superior, comprehensive, and cost-effective security programs.
What You Will Be Doing
The Security Operations Manager oversees client relations and service delivery across multiple Columbus sites, ensuring operations meet or exceed client security expectations and company standards. They partner with HR to hire and train staff, lead and support site managers, supervisors, and officers (including flex officers and area managers), and enforce company policies. Key responsibilities include workforce scheduling, timekeeping and payroll oversight, and conducting quality assurance inspections to drive continuous improvement.
This role works a standard day shift (Monday – Friday) and must be available to perform bi-weekly shift inspections. Must be able to remain on-call to meet scheduled and unscheduled service demands.
We offer a competitive salary, paid vacation, a matching 401K, and other benefits!
Security Operations Manager Duties & Responsibilities
- Serve as the primary point of contact for client representatives across multiple sites.
- Maintain strong, proactive relationships to ensure client satisfaction and retention.
- Ensure site operations consistently meet or exceed client security expectations and company standards.
- Partner with Human Resources to recruit, select, and onboard quality hires.
- Ensure all employees are trained according to established procedures and post orders.
- Provide guidance and support to client site managers, supervisors, and security officers.
- Direct and deploy flex officers and area managers to meet coverage needs.
- Enforce company policies in accordance with established procedures; coach and counsel staff as needed.
- Develop and manage personnel schedules to ensure coverage and service levels.
- Oversee timekeeping and payroll activities; approve timesheets and resolve discrepancies promptly.
- Conduct regular quality assurance inspections at client sites.
- Document findings and implement corrective actions to drive continuous improvement.
- Uphold organizational procedures and standards across all assigned locations.
- Coordinate day-to-day site operations and provide ongoing operational support to the field.
- Monitor performance and provide timely updates and reports to clients and company leadership.
Security Operations Manager Requirements & Qualifications
- A valid Driver’s License and reliable transportation. (Required)
- Possess a High School Diploma or GED Equivalency. (Required)
- 3+ years of supervisory/ management experience. (Required)
- Previous security experience is a plus. +
- Able to successfully pass a state and federal criminal background check.
- Intermediate knowledge of MS Office products, including: Excel, Word, Outlook, PowerPoint, Teams, SharePoint.
- Have a neat and professional appearance.
- Possess excellent customer service skills (e.g., courtesy, patience, understanding, etc.).
- Possess excellent written and oral communication skills, including the proper use of grammar, punctuation and spelling.
- Be willing to work additional hours when asked or directed.
- Possess the ability to handle multiple tasks/priorities alone and often simultaneously.
#Drug Free Workplace
Ohio Support Services is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of Ohio Support Services to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Ohio Support Services also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team (614) 443-0291.
Upgrade Your Security Resume
No more guessing what to put on your resume. With SGO’s resume builder, simply input your information. Our tool makes job applications seamless.