Downtown Austin High Rise Concierge 78701

A High Rise Concierge Security Officer combines security duties with customer service, ensuring safety, access control, and a welcoming environment in tall residential, commercial, or hospitality buildings.

Duties and Responsibilities:

• Customer service skills and Kastle System knowledge highly preferred.
• Monitor and control access to the building, ensuring only authorized personnel, tenants, and visitors are admitted.
• Provide professional front-desk security and concierge-style customer service to tenants, guests, and vendors.
• Conduct regular foot patrols of interior and exterior areas to ensure the safety, cleanliness, and security of the property.
• Respond promptly to alarms, emergencies, and incidents, following established post orders and escalation procedures.
• Enforce building policies, tenant rules, and code of conduct with professionalism and discretion.
• Observe and report safety hazards, maintenance issues, and suspicious activity to building management and security supervisors.
• Maintain accurate daily activity logs, incident reports, and visitor/vendor records.
• Assist with access control systems, surveillance monitoring, and emergency communication protocols.
• Provide directions, information, and assistance to tenants and visitors in a courteous and professional manner.
• Support building evacuation, fire safety, and emergency response drills as required.
• Collaborate with property management, law enforcement, and emergency personnel as necessary.
• Maintain a professional appearance and demeanor in accordance with Class A building standards.
• Other job duties may be assigned.

Schedule:

Monday 06:30 a.m. – 2:30 p.m.

Tuesday 06:30 a.m. – 2:30 p.m.

Wednesday 06:30 a.m. – 2:30 p.m.

Thursday 06:30 a.m. – 2:30 p.m.

Friday 06:30 a.m. – 2:30 p.m.

At United Protective Services, our people are our greatest asset. We are looking for reliable, positive people who want to serve others, and grow in their security careers. In return, we provide training, support, and opportunities you need to succeed.