Security Officer

Description

Situated in Downtown’s Second Street District, Austin Proper Hotel & Residences is the newest luxury lifestyle hotel in Austin, just steps from Lady Bird Lake, the legendary Austin City Limits music venue and nearby boutiques. With inspiring interiors by Kelly Wearstler and culinary offerings in collaboration with MML Hospitality, Austin Proper offers 238 rooms and suites, a dedicated spa and fitness center, and 9,500 square feet of meeting and event spaces, including a rooftop pool deck offering small-batch tequilas and majestic lake views. Anything less just wouldn’t be Proper.

Job Overview

Reporting to Security Leadership, as a Security Officer, you will be responsible for ensuring the safety and security of guests, colleagues, and property. You will play a critical role in maintaining a secure and welcoming environment for all hotel guests, residents, and staff. This position requires a high level of professionalism, guest service skills, and attention to detail.

Responsibilities & Duties

• Ensure the safety and security of guests, colleagues, and visitors by maintaining a visible and vigilant presence throughout the hotel premises.
• Monitor and control access to the hotel, ensuring only authorized individuals enter the premises. Verify identification when necessary.
• Conduct regular patrols of the hotel interior and exterior, including parking areas, to detect and prevent security breaches. Utilize security cameras and other surveillance equipment effectively.
• Respond promptly and appropriately to all security incidents, including but not limited to fire alarms, medical emergencies, and disturbances. Follow established emergency procedures.
• Provide exceptional service to hotel guests and visitors by offering assistance and information in a friendly and professional manner.
• Maintain detailed and accurate records of all security-related incidents and activities, including incident reports and daily logs.
• Assist in the management of the lost and found program, ensuring lost items are properly logged and returned to their owners.
• Inspect and maintain security equipment, including radios, surveillance cameras, first aid supplies, and fire extinguishers. Report any malfunctions or issues promptly.
• Collaborate with other hotel departments, such as front desk, housekeeping, and engineering, to address safety and security concerns and provide support as needed.
• Participate in ongoing training and development programs to stay up to date on security procedures and protocols.
• Provide security escorts for guests and colleagues when requested or when deemed necessary.
• Assist in controlling crowds during special events or high-traffic periods.
• Qualifications

• Prior experience in security, law enforcement, or the military is preferred.
• Break down barriers and resolve potential conflicts swiftly.
• Strong communication and presentation skills.
• Ability to remain calm and composed in high-stress situations.
• Strong attention to detail and observational skills.
• Effectively communicate with the management, guests, and colleagues.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Clearly present information to supervisors, colleagues, and guests by telephone, writing, e-mail, or in person.
• Demonstrate ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Uses basic computer hardware and software.
• Perform other reasonable job duties as requested by Supervisors.
• Support all colleagues and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with guests, colleagues, and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 40 pounds without assistance.
• Stand, sit, or walk for an extended period or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Flexibility to work non-traditional hours including overnights, evenings, weekends, and holidays.
• Must be at least 18 years’ old.
• Must be authorized to work in the United States

Education

• Minimum of High school diploma or GED equivalency.
• Bachelor’s Degree preferred.
• College coursework in criminal justice or a related field is a plus
• 
  Company OverviewProper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things, and anything less just isn’t proper. We are seeking out the “best of the best” from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging, fast-paced, and rewarding above all.