Security Concierge Officer

Job Title: Security Concierge Officer
Rate: £14:30
Contracted Hours: 40 Hours Monday to Friday
Shift pattern:
15:00 – 23:00 Monday to Friday

We are looking for an experienced, highly motivated Security Officers to work at one of our prestigious
University Campus located in an iconic part of London. It is an exciting time to join our award-winning
Company as we continue to grow and secure a number of high-profile corporate security contracts
within the central London region.
Unitrust is a people focused, privately owned award-winning Company based in central London. A
career with us means joining a Company that is growing and is in the top 5% of all SIA security providers
within the UK.

Responsibilities:
 Deliver outstanding customer service to staff, students, and visitors. This is a fundamental
aspect of the role
 Take an active interest in, and give commitment to the client
 Ensure that the environment and service is truly excellent and beyond expectation
 Promote the client positively to all you come in to contact with, throughout the customer journey
 Be flexible and adaptable to all tasks or challenges
 Be highly presentable, accountable; take responsibility and ownership for any tasks identified
or allocated
 Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is
clear, courteous, polite, professional, and respectful
 Ensure complete client/tenant/other service provider confidentiality; protecting people and
information is paramount
 Appropriate use of CCTV/access control and any other electronic management system, and
completion of reports and documentation in a timely fashion
 Be familiar with all Security and Emergency procedures on site and assist in the facilitation of
their safe execution and practice. There may also be a need to become a fire marshal and you
will hold an EFAW (emergency First Aid at Work) qualification as a minimum. All site training
will be provided
 All Assignment Instructions / Operations Manual or Standard Operating Procedures and Risk
Assessments are to be reviewed, understood and followed
 Embrace and deliver the bespoke training requirements, specific to contractual obligation or
regulation
 Completion of rostered duties and all associated tasks or responsibilities to the highest possible
standard
SECURITY SPECIFIC RESPONSIBILITIES:
 Welcome and assist staff, clients, students and visitors to the premises in a warm and courteous
fashion maintaining excellence as a standard throughout the customer journey
 Ensuring that no unauthorised persons are permitted in prohibited areas
 Check identity and credentials of staff, contractors and visitors where required
 Work with all colleagues to ensure the integrity of security on the site
 Early identification and mitigation of any threats to persons, premises or property, escalating
where appropriate to do so
Essential Skills:
 Excellent communication skills.
 Interpersonal skills and confidence is a must
 Exceptional customer service skills
 Reliable, trustworthy, and punctual
 Resilient and calm under pressure with the ability to multi-task and prioritise to help solve
problems and overcome challenges
 Self-confidence and an interest in self-development.
 Physically able to conduct all responsibilities associated with the roles documented
 Ability to work to instruction and on your own initiative where required
 Computer literate and confident with the use of Microsoft Office programmes
 Demonstrate an awareness of security threats which remain relevant and up to date in the
context of the current environment
 Flexibility regarding working practices, hours, and responsibilities.
 Valid SIA
 Enhanced communication, listening and customer service skills or the ability to train, obtain,
retain, and develop further in this field.
 Operation of any CCTV/access control communications in an appropriate manner

Don’t miss out on this fantastic opportunity to join our team as a Security Concierge Officer! Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity. Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019