Welfare and Security Officer

JOB TITLE | Welfare and Security Officer

SALARY | £30,726 per annum

LOCATION | Rich Mix, 35-47 Bethnal Green Road, London, E1 6LA. This role is based onsite at Rich Mix and it is not possible to work from home.

LINE MANAGED BY | Operations Manager

CONTRACT TIME | Full Time, permanent

HOURS | 35 hours per week (5 days unless mutually otherwise agreed), excluding 1-hour per day for lunch. This role will include a significant amount of work during evenings and weekends. Rota to be issued two weeks in advance.

ANNUAL LEAVE | 25 days per annum, rising by one day per year to a maximum of 30 days. Plus bank holidays.

PROBATION PERIOD | Three months

NOTICE PERIOD | One months’ notice in writing on either side on successful completion of

probation.

START DATE | As soon as possible

CLOSING DATE | 12pm on Wednesday 20 May 2026

INTERVIEW DATE | Week commencing 25 May 2026

ABOUT RICH MIX
Rich Mix is a dynamic arts centre and creative hub in the heart of Shoreditch in East London. Launched in 2006, we connect some of the city’s most adventurous and diverse audiences to a vital, exciting and ambitious programme of contemporary culture.

We actively encourage people from a variety of backgrounds with different experiences, skills, and perspectives to join us and influence and develop our working culture. We are particularly keen to hear from Global Majority candidates and candidates who self-identify as disabled.

PURPOSE OF THE ROLE
The Security and Welfare Officer is responsible for delivering day to day operational security and welfare support across the venue. The role is customer facing and focuses on security vigilance, regular patrols, crowd management, welfare interventions and incident response to ensure a safe, welcoming and inclusive environment. In addition, the role requires acting as door security for some events.

ESSENTIAL SKILLS, KNOWLEDGE AND EXPERIENCE

• Valid SIA licence (or ability to obtain and maintain).
• Experience in venue security, crowd management or event operations.
• Strong understanding of welfare, safeguarding and customer focused security.
• Familiarity with security risk assessing.
• Excellent communication, decision-making and leadership skills.
• Ability to remain calm under pressure and manage complex or sensitive situations.
• Experience in a multi-arts venue, live music or cinema environment.
• Experience managing CCTV requests and incident follow up.

DESIRABLE SKILLS, KNOWLEDGE AND EXPERIENCE

• First Aid at Work qualification.
• Welfare Officer training and experience
• Safeguarding training.
• Familiarity with Spektrix ticketing system (training can be provided)
• Familiarity with Artifax event management system (training can be provided)

Job Type: Full-time

Pay: £30,726.00 per year

Application question(s):

• I confirm I have completed the online application form from the job pack for this role on Rich Mix’s website.

Work Location: In person