Security Officer

Pan Pacific Vancouver

Vancouver, BC

This listing has expired.

Job Description

Maintains professional internal/external guest service: smiles, creates eye contact and uses Associate/guest names
Walks through all guest floors and corridors and all World Trade Center floors and corridors, checks doors, elevators, lights, fire equipment, storage areas and stairwells
Notes all fire, security and safety problems during shift, takes corrective/preventive measures and informs the Rooms Division Manager of action taken
Responds to all medical emergency calls throughout the hotel and World Trade Center as the first responder to perform first aid and or life saving techniques as required
Administers First Aid to injured Associates in accordance with the Workers’ Compensation Board Act.

Responds to all reported disturbance calls throughout the hotel and World Trade Center, providing notice of warning to those involved as required

Responds to all 4500 calls regarding undesirable persons and if necessary, removes undesirable persons from the Hotel
Protects Associates/guests of the Hotel from acts of obnoxious guests
Advises Rooms Division Manager of all activities by Associates that are inconsistent with Hotel policies
Ensures all security precautions are taken at special functions, banquets, parties, etc.
Checks all unattended cash drawers and maintains general surveillance when Hotel funds are at risk
Reports maintenance and housekeeping problems to department Managers
Maintains chronological log on all security functions performed during shift and completes incident reports as required
Performs Associate security spot checks as required; Ensures duties on task list are completed
Assists Rooms Division Manager and Team Leader in special investigations; Performs other related duties as required
Liaises with VPD or RCMP as required to gain or exchange information on special events such as protests, gang related activity, VIP visits etc.

Day-to-day procedures and routines governing this function; Authority as assigned by the direct report.
Ultimate authority with respect to the transport decision of an injured Associate.
Ultimate authority with respect to the administration of first aid to an injured associate.
Authority to notify external emergency services where required.

Support and uphold the company Vision, Purpose & Values; Ensures minimal property loss or damage
Provides guests and employees with a safe and secure environment at all times; Contributes an energetic and positive attitude to the hotel atmosphere; Maintains professional business confidentiality as required
Maintains highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates; Self motivated and able to complete responsibilities in a timely manner with little or no supervision.
Work 6 – 12 hour shifts with little or no supervision
Maintains confidentiality of all sensitive work related information. “Zero tolerance for indiscretion.”

Valid Security license is required
Valid Level 2 or 3 Occupational First Aid Certificate
Advanced Security Training (AST)
3 – 5 years previous experience in security field is considered an asset
Knowledge of Criminal Code and municipal by-laws;
Able to demonstrate excellent Interpersonal skills, Conflict resolution skills and Observational skills
Possesses sound decision-making abilities; Research and investigative skills
Knowledge of Hotel security policies and procedures; Knowledge of Hotel functions; Knowledge of Hotel layout
Typing/Basic Computer skills (MS Word, Outlook)