Control Room Operator

We are looking for an organised, efficient, and experienced Control Room Operator to join our security team for Mitie Business Services. You will be working within a supportive team to maintain and monitor CCTV, intruder, and fire alarm panels.

Your key responsibilities will include assisting with daily operational requirements –

• Ensure you use the Critical Incident Management model to deal with all critical incidents.
• Respond to incidents and situations according to site SOPs and best practice.
• Ensure CCTV surveillance and hostile reconnaissance mitigation patrols are carried out and recorded.
• Actively monitor fire systems, carry out systems testing, isolations and fault reporting as required.
• Be able to operate, communicate clearly and consisely over the site PA system when required.
• Oversee access and egress of personnel, respond and report breaches of security.
• Work as ‘one team’ with all staff and service partner colleagues.
• Ensure all locations are open / closed as per requirements.
• Manage all security officers on a day to day basis, including operational and welfare issues. Escalating as necessary.
• Support the delivery of staff rostering to ensure smooth running of service delivery.
• Contribute to ways of improving service delivery to our clients and customers by not accepting the ‘norm’.
• Provide the primary first aid response for any injury or illness on site.
• Carry out any “Reasonable Request” made by Managers or Lloyd’s Management.

Personal Specifics

• A valid SIA and CCTV License
• Security Control Room experience
• Excellent written and verbal communication skills.
• Leadership skills
• Organise and manage workloads
• Flexibility and adaptability to change(s)
• Enforce Mitie Diversity & Inclusion strategy

Our ideal candidate will have awareness of the law across, The Private Security Industry, Health and Safety for the Private Security Operative, Fire Safety, Technology and Systems in the Security environment and Emergency Procedures.

If you have prior control room or security experience, a passion for delivering excellent customer service and a desire to excel, apply today!

Please note: You MUST hold a valid CCTV License and have a 5-year verifiable education or work history with references.