BID Team Leader

BID Team Leader

Reports to: BID Supervisor

Contract: Full-time, 40 hours per week

Role Purpose:

Support the BID Supervisor in the day-to-day delivery of BID operations, providing frontline leadership and direction to Street Team Members while maintaining a visible operational presence.

A Day in the Life of a BID Team Leader:

• Support briefings, coordinating patrols, engaging businesses, supporting Street Team Members and ensuring operational standards are maintained.
• Leadership & People Management
• Provide day-to-day supervision to Street Team Members.
• Support team briefings and debriefings.
• Monitor attendance, conduct, and performance.
• Support onboarding, coaching, and development.
• Escalate welfare and performance concerns to the BID Supervisor.
• Operational Service Delivery
• Coordinate daily patrol deployments.
• Ensure completion of operational tasks and patrol plans.
• Provide frontline cover and leadership during incidents.
• Support delivery of client objectives and service standards.
• Compliance Framework & Governance
• Ensure procedures, assignment instructions and risk assessments are followed.
• Promote compliance with licensing, health and safety and company policies.
• Support training and procedural compliance.
• Audit, Assurance & Monitoring
• Review report quality and accuracy.
• Ensure activity, incidents and intelligence are recorded correctly.
• Monitor team KPI compliance and escalate concerns.
• Client Relationships & Business Development
• Maintain positive relationships with businesses and stakeholders.
• Support local meetings and BID initiatives.
• Identify opportunities and escalate them to the BID Supervisor.
• Frontline BID Team Responsibilities
• Provide a visible, proactive, and reassuring presence within BID areas.
• Engage with businesses and communicate BID initiatives.
• Visit businesses regularly to offer support and reassurance.
• Report public realm and environmental issues.
• Identify, investigate, deter and report crime and anti-social behaviour.
• Support hotspot patrols and targeted operations.

Person Profile:

• Valid SIA License.
• Strong communication and customer service skills.
• Experience leading or supporting teams.
• Ability to coach and motivate colleagues.
• Desirable
• Previous Team Leader experience.
• Experience within BID, security or community safety environments.
• Success Measures & KPIs
• Accurate reporting.
• Positive stakeholder feedback.
• Compliance with procedures.
• Achievement of BID objectives.
• Working Requirements
• Flexible working across BID locations to meet operational requirements.

Our Values:

• Human – putting people first through education, empowerment and care.
• United – building strong partnerships through collaboration and teamwork.
• Grounded – acting with integrity, accountability and professionalism.
• Dynamic – embracing innovation, adaptability and continuous improvement.

This role embodies all four values through visible leadership, exceptional stakeholder engagement and a commitment to safer, stronger business communities.

• Expiration date: September 23, 2026
• Location: London, UK
• Job Title: BID Team Leader
• Hours: 40h / week
• Rate: £15.70 / hour