Deputy Chief Resilience and Security Officer

Job Type:

Permanent

Build a brilliant future with Hiscox

Position: Deputy CRSO

Reporting to: Chief Resilience and Security Officer (CRSO)

Location: London or York, UK

The Role
The Deputy CRSO builds strong, productive relationships across our global stakeholder and partner community and is responsible for day-to-day engagement with each of our Business Units and Regions. You will work closely with the CRSO and leadership team to support the development and execution of our strategy, programme and operating model, driving maturity and continuous improvement across all areas. You will support regulatory reporting, Board reporting, risk reporting and internal/external audits.

This is a high-profile role, interacting with our most senior stakeholders and representing the CRSO at various internal and external working groups and committees. You will need excellent communication and presentation skills, have breadth and depth of experience in the operational resilience and security domains, and will fully understand the regulatory and risk landscape that we operate in.

You will be responsible for working across the department, focussing on day-to-day productivity and ensuring coordinated, efficient and optimised service delivery across teams. You will monitor and manage the overall team performance and ensure that adequate resource and capacity plans are maintained. On occasion you will be required to fully deputise for the CRSO – acting with delegated authority.

The Deputy CRSO is a member of the Resilience and Security Leadership Team. The role is based in London or York (UK) and is a permanent position.

Key Responsibilities

• Develop and maintain stakeholder maps and business engagement plans, understand business strategies in detail, including their priorities and the services needed from Resilience and Security.
• Enable integrated delivery to the Business across all core CRSO services, providing a single point of contact and establishing an aggregate view of risks, projects and initiatives for each Business Unit.
• Ensure stakeholders understand risks relating to their environment and appropriate prioritisation is placed on remediation priorities to address out of tolerance risks.
• Monitor and manage the day-to-day performance, productivity and efficiency of the function identifying areas for optimisation to drive continuous improvement.
• Continuously assess, mature and optimise our ways of working.
• Support the leadership team in the development and delivery of the Resilience and Security strategy and associated initiatives ensuring alignment to Business and adjacent Group strategies.
• Build and manage our long-term strategic relationships with internal stakeholders and regulators.
• Monitor the risk and regulatory landscape and plan initiatives to meet emerging requirements.
• Represent the CRSO at internal and external governance boards and working groups.
• Manage and maintain our current risk and audit commitments, including reporting.
• Build and manage our partner relationships with third party suppliers and professional networks.
• Actively identify and promote new initiatives, build business cases and measure benefits realisation.
• Coach and mentor the wider team and build an environment that promotes a culture of technical excellence and collaboration.
• Identify, measure and manage our key performance metrics across all services and contracts including KPIs, KRIs and SLAs and identify areas for improvement across the department and wider organisation.

Candidate Profile

• Minimum of 10 years’ experience in security and resilience management – with at least 5 years in a senior leadership role.
• Experience within Insurance (ideally) or wider FS sector
• Proven track record of building high performing teams and capabilities.
• Breadth and depth of knowledge across the security and resilience domains, including strategy, design, operating models, frameworks, assurance and operations.
• Excellent technical knowledge of controls, preferably gained from hands on experience.
• Excellent knowledge of current and emerging threats, risks and regulatory requirements for cybersecurity and operational resilience in financial services (preferably insurance).
• Strong commercial awareness and ability to manage budgets and prepare financial forecasts.
• Highly effective communication and stakeholder management skills.
• Competent knowledge of risk management frameworks.
• Experience identifying and planning security initiatives and building investment cases.
• Strong leadership and team management skills and experience, with the ability to motivate and develop people.
• Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or equivalent certification is desirable.

About Hiscox
As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength – all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Diversity and Hybrid working
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.
We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.

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Work with amazing people and be part of a unique culture