Security Officer

LOCATION: London Designer Outlet, Wembley HA9 0PA

SHIFT PATTERN: 4 on / 4 off

WORKING HOURS: 42 HOURS PER WEEK

PAY RATE: £15.60 PER HOUR

If you require any additional support or adjustments during the recruitment process, please don’t hesitate to contact our Recruitment Department at recruitment@abm.com. We’re here to help!

Role Overview and Purpose

The Security Officer is a highly visible, front-facing representative of the Security Team at London Designer Outlet. This role is critical in maintaining a safe, secure, and welcoming environment for visitors, retailers, staff, and contractors.

A professional, customer-focused, and proactive approach is essential. The successful candidate will demonstrate strong situational awareness, excellent communication skills, and the ability to respond calmly and effectively to incidents, ensuring exemplary standards of security and customer service at all times.

Key Responsibilities

Customer Service & Public Engagement

• Act as a welcoming and professional presence, readily interacting with visitors and tenants and delivering first-class customer service.
• Proactively assist visitors wherever opportunities arise, offering guidance, reassurance, and support.
• Maintain a smart, professional appearance befitting the company and site standards at all times.

Security & Patrol Duties

• Conduct regular patrols of the shopping centre in line with Site Assignment Instructions, remaining vigilant and proactive at all times.
• Safeguard the centre by ensuring the environment remains safe, secure, and non-threatening for all users.
• Identify and report unsecured areas immediately to the Control Room and take appropriate action to resolve issues.
• Monitor and manage unauthorised access, including identifying and dealing with banned individuals in accordance with site procedures.

Incident & Emergency Management

• Respond promptly and effectively to all security issues, incidents, and emergencies.
• Manage incidents in full compliance with site policies and procedures, ensuring accurate escalation and resolution.
• Liaise closely with the Control Room, keeping colleagues fully informed and supported during live incidents.
• Deal efficiently with emergencies, including fire alarm activations, ensuring the Centre Management Team is kept fully informed at all times.
• Demonstrate sound judgement and the ability to think and act quickly under pressure.Monitoring, Reporting & Compliance
• Maintain a high level of vigilance through observation, monitoring, and surveillance of suspect behaviour.
• Accurately log and report all incidents, non-conformances, and emergencies in line with site and company policies.
• Ensure all incidents and events are correctly recorded in the Security Officer notebook, adhering strictly to notebook and evidential standards.
• Adhere to radio protocols and communication procedures at all times.

Teamwork & Continuous Improvement

• Work closely with the Environmental Services Team to deliver a “one team” approach across the site.
• Highlight opportunities for improved collaboration and service delivery.
• Complete all mandatory and additional training as requested by the line manager.
• Undertake any other reasonable duties required to meet the operational needs of the business.
• Be available to cover at least one additional shift per month, where required, to support absence or annual leave.

Job Requirements

Essential

• Valid SIA Door Supervisor Licence.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to remain calm and decisive in emergency or high-pressure situations.
• Good organisational skills, flexibility, and reliability.
• Professional appearance and demeanour at all times.
• Good knowledge of the local area.

Desirable

• SIA CCTV Licence.
• Experience operating fire alarm systems in a busy public environment.
• First Aid qualification.

Personal Attributes

• Proactive and solution-focused approach.
• High levels of integrity, discretion, and professionalism.
• Strong awareness of human behaviour and situational risk.
• A team player who can also work confidently using own initiative.