Healthcare Field Supervisor – Vancouver Coastal Health

Mobile Response Unit (MRU) Officer –Vancouver Coastal Health

Securicare is seeking a Mobile Response Unit (MRU) Officer to support healthcare security operations across the Vancouver Coastal Health (VCH) portfolio in Metro Vancouver. This is a dynamic, field-based role responsible for responding to incidents across multiple sites, supporting frontline teams, and maintaining a safe and secure environment for patients, staff, and visitors. You will play a key role in rapid response, incident support, and operational coverage across healthcare facilities. The ideal candidate is adaptable, calm under pressure, and experienced in handling high-risk situations in a healthcare environment.

DutiesResponsibilities:

• Conduct mobile patrols and respond to incidents across multiple healthcare sites, ensuring safety and security for patients, staff, and visitors
• Perform rapid incident assessment and take appropriate action during medical emergencies, behavioral situations, and safety-related events
• Operate and maintain assigned mobile unit, including vehicle inspections, equipment checks, and readiness verification prior to deployment
• Utilize GPS tracking systems and real-time reporting tools to maintain situational awareness and support operational coordination
• Coordinate with SOC and other units to ensure timely, effective multi-site response and communication
• Support frontline staff during high-risk situations, including escalation, aggression, and mental health-related incidents
• Conduct site and area-based patrols, identifying risks and ensuring compliance with healthcare safety protocols
• Assist in the development and execution of post orders for assigned geographic coverage areas
• Maintain accurate documentation, including incident reports, activity logs, and operational updates
• Conduct pre-deployment readiness checks, including vehicle familiarization, equipment accountability, communication testing, and area orientation
• Provide stakeholder support, including briefings to site leadership and coordination with clinical teams when required

Requirements:

• Valid BC Security Worker Licence (SWL)
• Valid Advanced Security Training (AST)
• Valid Intermediate First Aid (OFA 2)
• Valid Class 5 Driver’s Licence with a clean driver’s abstract
• Non-Violent Crisis Intervention (MORB) is an asset.
• Minimum 2 years of security supervisory or site lead experience, preferably in healthcare or high-profile environments.
• Demonstrated leadership experience with the ability to coach, mentor, and manage a team effectively
• Strong understanding of incident management, emergency response protocols, and risk mitigation
• Excellent communication and interpersonal skills, with the ability to engage effectively with staff, patients, and stakeholders
• Ability to work independently, manage multiple sites, and prioritize in a fast-paced environment.
• Strong report writing, documentation, and incident review experience.
• Intermediate computer skills (incident reporting systems, email, basic MS Office)
• Post-secondary education in Police Foundations, Community Justice Services, or Law Enforcement is an asset.

What’s In It for You

• 
  Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
• 
  Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
• 
  TrainingGrowth Opportunities: Continuous learning is part of who we are – expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
• 
  Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability – where every person contributes to making people feel safe.

At Securicare, we live by our R.E.A.C.H. values:

Respect · Empathy · Accountability · Courtesy · Honesty

At Securicare, you’ll be part of a team that values collaboration, innovation, and employee growth. This is more than just a job; it’s an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment.

Ready to join the team? Apply today!