Security Officer

Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award-winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa – the only 2 Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel. For generations, guests have indulged in Hotel Georgia’s charming ambience, remarkable service and landmark location.

Rosewood Hotel Georgia, a Rosewood Hotel, is looking for an exceptional Security Officer. The Security Officer is responsible to monitor and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. Anticipates potential problems and reacts to disturbances and prohibited conduct. Responds to emergency situations as needed.

KEY RESPONSIBILITIES:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guests complaints, ensuring guests satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete awareness of:

a) scheduled group activities and house count.

b) hotel facilities and services.

c) hours of operation.

d) facility layout.

e) fire and emergency plans.

f) departmental rules of conduct.

• Review department log records and be familiar with pertinent information relevant to the daily shift.
• Review the hotel status and follow up actions with the previous shift officer.
• Issue radios, beepers, keys to designated hotel internal guests.
• Maintain accurate records and ensure the safekeeping of such.
• Check internal guests I.D.’s
• Ensure all non-hotel employee arriving at employee entrance are properly escorted while on property.
• Inspect internal guests packages, purses, bags, etc. as internal guests enter or leave the property.
• Provide escorts for internal guests.
• Ensure that afterhours access into secured hotel areas are properly authorized, monitored and documented.
• Handle deliveries received during non-business hours.
• Work with outside agencies (i.e., police).
• Coordinate emergency situations.
• Contact the Security Manager immediately for emergency situations.
• Monitor surveillance cameras.
• Investigate duress alarms.
• Patrol the property with specified equipment, checking all designated points and document all actions taken.
• Resolve safety hazard situations.
• Ensure all guests room doors are secured; assist guests with room access.
• Investigate suspicious persons on hotel property.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guests complaints; complete documented reports.
• Respond to the scene of external guests and internal guests accident promptly; administer first aid in accordance to the Workers Compensation Board/CPR;
• Report to scenes of external guests or internal guests fighting.
• Comply with regulations and hotel guidelines for handling intoxicated guests.
• Coordinate towing of vehicles.
• Report to scenes of vehicles accidents/thefts and document specified information.
• Assist in moving/removing guests room possessions, inventory and security of such
• Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
• Answer the departmental telephone.
• Communicate by radio/beeper with designated resort personnel.
• Prepare work orders for maintenance repairs and submit to Engineering.
• All other duties as required.

CRITICAL SKILLS & QUALIFICATIONS

Education: High school diploma

** Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.**

Following its debut in the Roaring ’20s, the legendary Hotel Georgia came to be known as Vancouver’s most historic and elegant retreat. When it first welcomed guests in 1927, the hotel brought unheard of luxuries to the young city of Vancouver and Canada’s West Coast. And it wasn’t just the local society set that made the hotel the heart of Vancouver; Louis Armstrong, Ginger Rogers, Frank Sinatra, Laurence Olivier, the Rolling Stones and the Prince of Wales all added to the mystique of this irreplaceable piece of history. Now unveiled as Rosewood Hotel Georgia, the fully restored Georgian Revival property has returned to its former grandeur with additional elegance afforded by extensive amenities and the impeccable service of Rosewood Hotels & Resorts. From the painstaking restoration of Old World craftsmanship to the addition of the most luxurious furnishings and latest technology, Rosewood Hotel Georgia offers an unmatched combination of legacy and luxury – a return to the golden age of hotel travel.