Front Facing Security Personnel

About the opportunity

We are a dynamic, fast-paced organization operating a high-volume, multi-building urban campus that serves a large and diverse community of staff, clients, and visitors. We are seeking professional, adaptable Front Facing Security personnel to join our front-line team in multiple capacities. This role is central to maintaining a safe, welcoming, and operationally smooth environment across all areas of our facilities.

When you Apply

We have multiple shifts and positions available. When submitting your resume, please note which position(s) and shift(s) you’re interested in:

• Full-time or part-time permanent, on-call, or special events
• Morning, day, or graveyard/evening shift

Only shortlisted applicants will be contacted.

Key responsibilities

• Serve as the primary point of contact for all visitors, staff, and community members; managing access, directing traffic flow, and providing accurate information across a busy multi-entrance facility
• Conduct routine security patrols and monitoring of building interiors and common areas; respond to and document incidents, safety concerns, and access issues in accordance with established protocols
• Manage access control systems including key issuance, lost and found, and credential verification for staff and authorized visitors
• Coordinate room and space bookings, equipment loans, and resource scheduling for internal and external stakeholders
• Support the setup, monitoring, and wrap of internal events and special programming including evenings and weekends, ensuring all logistical and guest experience standards are met
• Handle front desk operations including multi-line phone, email triage, package and mail intake, and general administrative support
• Liaise with facilities, operations, and security teams to escalate and follow up on maintenance requests, safety incidents, and access anomalies
• Enforce organizational policies and community standards with professionalism and de-escalation skills maintaining a safe and respectful environment at all times
• Maintain accurate shift logs, incident reports, and communication handover notes

What we’re looking for

• Prior experience in security, front desk operations, or a community-facing security associated role
• Strong interpersonal skills and a calm, professional demeanor under pressure including experience with conflict resolution or de-escalation
• Comfort working independently and taking initiative during off-hours and low-staffing shifts
• First Aid certification (or willingness to obtain); Security Licence an asset
• Proficiency with standard office software and comfort learning booking or access management systems
• Flexible availability including evenings, overnights, weekends, and special events

Job Types: Full-time, Part-time, Permanent, Casual

Pay: $18.50-$20.00 per hour

Expected hours: 8.0 – 40.0 per week

Work Location: In person